At LifeHealthcare, we're on a mission to deliver life-changing medical solutions to patients across Australia and New Zealand. Our passion is health, and our purpose is making life better for patients, our partners, and our people.
We are part of EBOS MedTech, which operates in 9 countries through its portfolio of companies: LifeHealthcare (ANZ distribution), Australian Biotechnologies (allograft manufacturing), Cryomed (aesthetics), and Transmedic (SE Asia + Hong Kong distribution).
Across all these businesses, we are guided by a shared value: Connect. This reflects our commitment to building meaningful partnerships, sharing knowledge, and working together to create greater impact for the people and communities we serve.
This role presents a fantastic opportunity to be part of a high-performing team and make a meaningful difference every day.
LifeHealthcare is looking for a self-driven, team player who is passionate about helping others. You will become part of our energetic
Bowen Hills
office and will provide support and guidance to customers through inbound and outbound communication channels.
You'll stand out from the crowd if you:
Are an excellent communicator with strong written and verbal communication skills
Ability to build quality relationships and collaborate with sales teams and medical professionals
Ability to work in a structured manner with strong planning, prioritisation, organisational and time management skills with the ability to focus on quality and results
Resilience, self-motivation, and a flexible can-do attitude
Ability to thrive in a fast paced and complex working environment
You'll be responsible for:
Accurately and efficiently processing customer enquiries and orders
Managing customer interactions end-to-end via phone and email
Updating our system of record (Zendesk) while maintaining accurate records of all interactions
Tracking orders and liaising with internal/external stakeholders to deliver on agreed KPIs and SLAs
Keeping up to date with product knowledge to ensure service levels are met daily
Support warehouse, order fulfilment and dispatch tasks; inventory handling and cyclic stock counts
And to be successful you'll need:
Previous experience within a customer service or contact center environment
Proven experience in processing orders and navigating various systems
We offer:
LifeHealthcare is guided by a set of values;Accountable, Agile, Authentic, and Customer Centricthat define who we are and how we work. We encourage and support our employees to live these values every day, and we offer a range of benefits to help you thrive, including:
Career opportunities across the EBOS MedTech portfolio of companies
Generous parental leave
Employee referral programs
Option to purchase additional leave
Volunteer leave
Performance-based financial rewards for both individual and company success
If this sounds like something you want to be part of, apply now and be part of EBOS MedTech and its portfolio of companies that are changing lives together, starting with you.
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