Hybrid working flexibility and empowered to work your way & agile
- Genuinely empowering, fun and inclusive team culture within Digital
- Supportive People Leader and team
**About Us**
Jemena is an Aboriginal word meaning 'to hear, listen and think'. **_We focus on being fun, supportive, collaborative and forward thinking people at Jemena_**. **Be part of a forward thinking culture with genuine people leaders that encourage your growth, continuous improvement and new ways of working. _We empower our people_ to reach their potential. **Prioritising our employees' wellbeing,** equal opportunities, along with empowering a fully diverse and fulfilled workforce is key.
- Our people are our greatest asset_ so having various flexible working options, remote working, paid parental (**primary & partner**) leave and leave purchase plans amongst many other benefits, is a key foundation to our success. We also have an array of well-being options to support our people. Jemena & Zinfra are **_certified as a Family Inclusive Workplace_**. We are also an endorse employer of **Work180 **-** Jobs For Women.** We are passionate about what we do, and we are proud of who we are.
**_ Here's an overview of our role:_**
We operate more than $11.5 Billion worth of gas and electricity transportation assets.
This is a **6 month fixed-term **opportunity, to deliver IT support services to Jemena and Zinfra users, with a high level of focus on customer service, efficiency and continual service improvement. Your team will be involved in the following areas:
- providing the first point of contact for IT services to all our users
- provide skilled technical troubleshooting and advice to staff on general IT processes and practices
- managing assigned Incidents and Service Requests throughout their lifecycle
- providing a high level of customer service and quality focus
**_ A little about you and skills you will bring to the role:_**
- similar experience in Service Desk environment or similar
- Tertiary or TAFE qualifications in Information Technology or Business, or equivalent work experience
- Experienced in taking calls achieving FCR
- ITIL Foundation Certification or relevant experience in and ITIL environment
- ServiceNow ITSM tool or equivalent (SNOW preferable)
We're looking for people who have a passion for technology, are excellent communicators and are focused customer service.
**Diversity, Inclusion and Belonging**
When you join Jemena, you become part of our diverse, inclusive, flexible and passionate team. We are a team that celebrates _International Women's Day, NAIDOC Week, International Day of People with Disabilities and many other days that matter to our people._ **Come join us!**
**Recruitment Process**:
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