On-site ParkingGreat Team CultureAbout Our ClientOur client is an mid-sized organisation within the business services industry. This company is well-respected and has a large footprint, offering business services to a diverse array of clients.Job DescriptionKey Responsibilities:Lead, mentor, and motivate the customer service teamImplement strategies to improve quality of service and productivityHandle complex and escalated customer service issuesMonitor and analyse performance metricsCoordinate with other departments to resolve issuesPrepare reports and analyse customer service data to improve processesEnsure the highest level of customer service is consistently providedThe Successful ApplicantA successful Customer Service Team Lead should have:A solid understanding of performance metricsProven ability to lead and inspire a teamExceptional communication and interpersonal skillsStrong analytical skills, with the ability to interpret customer service dataProven ability to handle complex customer service issuesExperience is a contact centre environmentDemonstrated ability to implement strategies to improve service qualityWhat's on OfferA competitive salary packageOpportunity to lead and inspire a dedicated customer service teamWork in a professional and supportive environmentOpportunity to make a real difference