**Job no**: 500534
**Employment type**: Full Time
**Location**: ACT, Newcastle, Maitland & Hunter, Sydney, Brisbane, Adelaide, Melbourne
**Categories**: Child, Youth & Family, Practice & Quality
**About the Organisation**
Every day, Life Without Barriers provides support and care to children and young people, as we work collaboratively with families, carers, and communities, to ensure they have the environment they deserve to grow. With a focus on ensuring safety and respect, this is an opportunity to make a positive and meaningful difference in these young lives and help pave a brighter future.
Life Without Barriers is a leading social purpose organisation of 8,000 employees working in more than 500 communities across Australia. We support children, young people and families, people with disability, older people and people with mental illness. We work with people who are homeless and refugees and asylum seekers. Join a community of people dedicated to breaking down barriers.
We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.
**About the role**
This is a new role reporting to the Director, Safeguarding you will be responsible for monitoring all high-risk client incidents and events at a national level. You will interface with Directors within the Child Youth and Family business unit as well as other internal and external stakeholders to ensure appropriate and timely actions are undertaken in the management of and response to high-risk client incidents and events.
Working in partnership with the National Safeguarding Unit's (NSU) Senior Leadership team, Office for Special Counsel and Client Services Directors, you will oversee safeguarding practice reviews to ensure best practice for the management of critical events whilst ensuring proactive safeguarding learnings are shared with the broader Child Youth and Family directorate.
This is a permanent full time position, location is flexible.
**Key Responsibilities**
- Actively manage and monitor high risk client events and incidents, provide support to the relevant Client Services Director to enable timely and appropriate responses
- Monitor, oversee and proactively manage from a safeguarding & assurance perspective that all commitments and/or quality improvements are actioned, implemented and embedded within Client Services
- Management of high-risk external reviews and assurance that recommendations are implemented locally and captured in national uplift initiative and/or service improvement plans
- Review and monitor client event trends and provide support and advice in the implementation of corrective actions
- Manage protracted high-risk complaints, request for information concerns, and complex high risk client death reviews
- Assess and analyse client events to assist in the determination of appropriate responses & supports in accordance with policy, procedure, and legislative requirements
- Provide timely reporting and analysis to Executive Directors and Director, Safeguarding on a regular basis
- Manage and improve Client Death Review data collation system
- Analysis of all high risk matters to proactively prevent recurrence at both a local and national level
- Partner with the Office of Special Counsel to manage client and organisational risk when preparing responses for external regulatory bodies and stakeholders
- Maintain regular communications with key internal stakeholders in relation to client event response and outstanding actions
**Skills & Experience**
- Relevant tertiary qualifications
- Current Driver's Licence
- Demonstrated experience in the management of, and response to client incidents and events in the sector
- Safeguarding expertise as it relates to Child Youth and Family sector, national & jurisdictional regulation
- Knowledge of complaints and client event management procedures, policies and legislative requirements
- Demonstrated experience in managing competing priorities and to deliver high quality outcomes within agreed timeframes
- Proven leadership experience and the ability to guide, support, develop, advise and collaborate with staff in a large organisation
- Knowledge of complaints and client event management procedures, policies and legislative requirements
- The ability to work collaboratively with a range of internal stakeholders including peers, senior leaders, and external stakeholders.
- Excellent written communication skills for the creation of reports, correspondence and other material
- Proficient ability in the use of the Microsoft Office suite of programs
**Benefits**
- New role - permanent full time position, location is flexible
- Salary packaging and monthly RDO
- Work with skilled professionals to enhance the lives of the people we support
**How to Apply**
**Applications close at midnight on Thursday 6**