Customer Service Team Lead
The role involves overseeing the day-to-day operations of a National Contact Centre, ensuring exceptional service delivery across all communication channels.
* Lead a team to foster a positive, customer-focused culture.
* Drive strong performance across call volumes, lead follow-up, resolution rates, and data accuracy.
* Maintain compliance, data integrity, and operational readiness through accurate use of internal systems.
* Collaborate with stakeholders to ensure systems, processes, and workflows support efficient service delivery.
Required Skills:
* Demonstrated leadership skills
* Excellent communication skills
* Strong problem-solving abilities
* Able to work under pressure
Benefits:
* Ongoing training and development opportunities
* Flexible working arrangements
* A dynamic and supportive team environment
About this role:
This is an exciting opportunity for an experienced professional to join our team as a Customer Service Team Lead. The successful candidate will be responsible for leading a team of Customer Service Representatives to deliver exceptional service to our customers. If you have a passion for delivering outstanding customer experiences and are looking for a challenging role that offers opportunities for growth and development, then this may be the perfect opportunity for you.