This is a Ground Terminal Tech Operations Engineer, Kuiper Ground Systems role with Amazon based in Sydney, NSW, AU Amazon Role Seniority - mid level More about the Ground Terminal Tech Operations Engineer, Kuiper Ground Systems role at Amazon Project Kuiper is launching a constellation of Low Earth Orbit satellites that will provide low-latency, high-speed broadband connectivity to unserved and underserved communities around the world. Have you ever wanted to become involved in the global rollout of satellite earth stations for a high-performance satellite constellation? We are looking for a Satellite Communications Ground Engineer to join Project Kuiper's ground gateway operations team. You will lead efforts to ensure high performance ground gateways are able to continuously serve our broadband customers by assessing and improving terminal performance, and investigating faults and anomalies, including on-site at our gateway terminals when required. You will collaborate with other subject matter experts to develop the tools and procedures necessary to support this global endeavor. This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations. Key job responsibilities * Assess the health and performance of globally distributed ground terminals. * Address and remediate antenna faults, alarms, and anomalies * Maintain and/or update antenna calibrations as necessary * Perform software updates/upgrades of antenna components * Design system test and verification processes and document at-scale mechanisms. * Manage tactical interactions with partners to ensure milestones, deliverables, and technical artifacts are technically compliant with project objectives and programmatic requirements. * Work with stakeholder teams to maintain operational terminals in sync with organizational goals. * Develop team training plans and materials. * Communicate regularly with senior management on status, risks and change control. A day in the life As a Gateway Terminal Ops Engineer, you will provide remote support to analyze, remediate, and maintain our gateway antennas across the world. You will address tickets generated by our automated monitoring systems; providing critical feedback to dial in and improve our systems. You will devise mechanisms and procedures to support efficient troubleshooting and remediation efforts. You may be required to travel (up to 50%) to our gateways in order to address physical problems and troubleshoot faults and anomalies. Your contributions will keep our systems capable of serving our customers. These systems provide mission critical communications with Kuiper satellites. Ground terminals include state of the art tracking antennas, modems, and innovative support systems. About the team The Ground Systems team is responsible for the architecture, design, build, installation, and operation of globally located Kuiper Ground and TTnC terminals. Our Ground Gateways enable high data rate, low latency communications between Kuiper points of presence and our Low Earth Orbit Satellite constellation. The team works closely with Ground Infrastructure Services, Networks, Regulatory, Payload Test, and RF Systems teams to ensure Kuiper provides a seamless customer experience. - 5 years experience working in satellite communications ground systems and operations - 3 years of work experience in design and commission of radio/mobile telecommunications/RAN installations or SATCOM earth stations. - 3 years experience in automation via Perl/Python scripting and programming - 2 years of network integration experience in troubleshooting and on-site support. - Ability to solve problems at their root, stepping back to understand the broader context. - Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries. - Bachelor's Degree in RF, Aerospace, or other technical discipline or equivalent experience - Experience with satellite communications earth stations or network development, deployment, and operation - Ka-band experience as related to earth/ground station infrastructure - LEO and/or MEO satellite systems experience. - Excellent technical, problem-solving and communication skills Acknowledgement of country: In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today. IDE statement: Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the Amazon team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Assessing terminal performance ⚙️ Remediating faults and anomalies Maintaining antenna calibrations Key Strengths ️ Satellite communications expertise Automation skills Problem-solving abilities Network integration experience Technical documentation skills Ka-band knowledge Why Amazon is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with Amazon not with Hatch.