We're REA
With bold and ambitious goals, REA Group is changing the way the world experiences property. No matter where you're at on your property journey, we're here to help with every step – whether that's finding or financing your next home.
Our people are the key to our success. At the heart of everything we do is a thriving culture centred around high performance and care. We are purpose‐driven and collaborative, which drives innovation and our ability to make a real impact. As such, we're proud to have been named in Australia's "Top 5" Best Workplaces two years in a row, as well as being recognised as a Best Workplace for Women.
Where the team fits in
The Relationship Manager‐Hybrid team are the pillars of partnership driving the ResCom sales team for realestate.com.au. You will be the strategic partner that is the link between our customers and the people that can drive growth and success.
You'll work as part of a cross‐functional team known as a HIVE which consists of members who manage Specialist Sales, Success and Support. When you join the Relationship Manager‐Hybrid team within the Customer Group you join a wider group of like‐minded individuals representing product, IT, sales and marketing, supported by PR, communications, HR, finance, legal – all the people you need to create products our consumers love and customers value.
With realestate.com.au being the number one destination for people interested in property in Australia, as you can imagine – the group of legends working on our little red house are very passionate about what they do.
What The Role Is All About
* Ensuring team members are coached and motivated, achieving team revenue budget and ensuring adoption of solution selling and other sales techniques are applied
* Represent the customer within the organization to ensure their views are heard and that their issues are solved for with sentiment being a key driver
* Deliver improvements to customer satisfaction and drive update of products and services
* Work closely with Head of Relationship Managers on key initiatives
* Work with Residential and Commercial Product teams to help drive customer understanding and improve and drive strategy
* Act as conduit of strategy to Sales Manager cohort nationally
* Champion customer engagement nationally.
* Work closely with Hive Managers to maximise impact and cooperation of teams nationally
Who We're Looking For
* Someone with a few runs on the board – Proven experience preferred in leading and managing a team of salespeople or demonstrated leadership capabilities within previous roles
* Ability to take on board feedback and be coached in order to learn and develop
* Strong sales and customer‐service skills
* Demonstrate people‐management skills, including the ability to coach and mentor team members
* Looks at tricky situations through a solutions‐focused lens
* Strong industry background working with Prop‐Tech solutions to grow real‐estate businesses
* Work productively in a fast‐paced and agile environment – #gsd (urban dictionary will help on this one!)
The REA Experience
The physical, mental, emotional and financial health of our people is something we'll never stop caring about. This is a place to learn and grow.
Some of our Perks & Benefits
* A hybrid and flexible approach to working
* Flexible leave options including birthday leave and the purchase of additional leave
* Flexible parental‐leave offering for primary and secondary carers
* Our Because We Care program offers employees volunteering leave, community grants, matched payroll giving and our Community Café donates 100% of revenue to charity
* Hackdays so you can bring your big ideas to life
Our commitment to Diversity, Equity, and Inclusion
We are committed to providing a working environment that embraces and values diversity, equity and inclusion. We believe teams with diverse ideas and experiences are more creative, more effective and fuel disruptive thinking. If you've got the skills, dedication and enthusiasm to learn but don't necessarily meet every single point on the job description, please still get in touch.
Join our Talent Neighbourhood
Keen to be part of REA but didn't find a perfect match with this opportunity? Perhaps the timing isn't right? You should join our Talent Neighbourhood!
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