Femme Connection Customer Service Coordinator (Full-Time)
Location: Fitzroy North
Department: Retail Head Office
Reports to: Head of Retail Manager.
"Love Fashion? Love People? Make the Connection and join the Femme Family"
Who are we:
Founded over 20 years ago, we are a young and vibrant womenswear label with a huge emphasis on quality and variety.
We have successfully evolved over the years into a haven for every type of woman for every occasion.
Femme Connection brings fashion directly to your doorstep across Australia and New Zealand.
About the Role.
We are looking for a passionate and dedicated Customer Service Coordinator to join our growing team. You will play a key part in ensuring smooth delivery/returns experiences supporting our Head of Retail Manager, and contributing to the success of our company's end-to-end supply chain offering.
As a vital member of our Retail team, you'll work behind the scenes investigating and resolving various issues — from delivery delays and incorrect sizing to returns and claims — using our internal systems and tools. You'll follow defined processes to ensure every query receives a timely and thoughtful response (we pride ourselves on responding within hours).
The successful candidate will assist the Head of Retail with various adhoc tasks. The primary responsibilities include:
* Answering and responding effectively to all enquiries (primarily via email).
* Providing logistics and customer service to our clients.
* Performing various other activities as outlined in a detailed position description.
* Work schedule: Monday to Friday
* Full-time: 40hrs per week.
* This is an office-based position in Fitzroy North, VIC.
About You:
You are a motivated problem-solver who takes pride in providing exceptional customer service. You have experience in retail and/or fashion, and you thrive in a fast-paced, ever-changing environment. You can multi-task well, is professional in your communication, and passionate about helping others.
You are someone who:
* Has a "can-do" attitude and enjoys going above and beyond for customers.
* Takes ownership of tasks — no job is too big or too small.
* Works well in a team environment.
* Balances warmth and empathy with a strong focus on meeting KPIs and deadlines.
* Possesses excellent written communication skills (as most enquiries are via email).
* Is curious, proactive, and enjoys finding root causes before resolving issues.
* Skilled at finding mutually beneficial resolutions in complex and challenging situations.
* Strong problem-solving skills with the ability to implement effective solutions quickly.
* Demonstrates a reliable and professional work ethic who is seeking long-term growth within a supportive organization.
* Fluent in spoken English with excellent written communication skills.
Skills and Experience:
* Experience in fantastic customer service.
* Strong interpersonal and communication skills, with a professional and proactive approach.
* Excellent organisational skills and ability to manage multiple priorities.
* Proficiency in CRM systems and Microsoft Office.
What You'll Experience:
* Comprehensive Training & Onboarding: Full training provided by our Head of Retail Manager, ensuring you feel confident and supported in your new role.
* Supportive Team Culture: Join a warm, close-knit team that values community, belonging, and wellbeing. We look out for one another — no one gets left behind.
* Career Development: Be part of a growing company that values internal growth and development opportunities.
Join Us.
Are you ready to be part of a team that's changing the lives of everyday women — one dress at a time — across Australia and the world
If you're passionate about brightening someone's day and creating exceptional experiences, we'd love to hear from you.
Job Type: Full-time
Benefits:
· Professional development assistance
Language:
· English (Preferred)
Work Location: In person
At Femme Connection, fashion is more than just clothing — it's a celebration of confidence, individuality, and the everyday moments that make every woman shine.
Job Type: Full-time
Language:
* English (Preferred)
Work Location: In person