Company DescriptionHeritage Blinds & Shutters has been in business since 1999. We service the Newcastle area and we are committed to providing the best window shading solutions through a multi-tier approach. With our industry-leading service, we offer value based solutions and offer beautiful window coverings. We service all areas in the Greater Newcastle area and Lake Macquarie. We are a happy and light hearted family run company with working owners and a small close team. We have a great reputation in our area and very proud of our 5 star Google status!Role DescriptionThis is a full-time, on-site role for a Showroom Manager is located in our beautiful sunny Speers Point Showroom. Our new Showroom Manager will be responsible for overseeing the daily operations of the showroom, taking phone calls, demonstrating our range to our customers and helping them with selections of products, fabrics, colours etc. This role will also be booking in sales consultations and ensuring exceptional customer service. Another key part of this role will also be managing the sales and install calendars and assisting with other administrative duties where required.This role is a key customer facing role for our business that we know enhances the overall customer experience. You will be our friendly face and voice that the customer engages with.QualificationsExceptional Skills in Customer Service, Customer Satisfaction, and Customer ExperienceProactive with tasks and happy to work in a team and solo on occasions.You must be a people personExcellent eye for detail, flair for design and colourVery Strong multitasking abilitiesMust be comfortable with technology and have reasonable computer skills for example Email, Excel, CRM knowledgeEffective communication and interpersonal skillsPrevious experience in higher-end retail environments or a related field is a huge plusKnowledge of window shading and products is extremely beneficialWorking in the building industry like Kitchen, Joinery, Carpet would also be encouraged to apply.Previous experience in Interior design, colour selections, staging etc would also be beneficial and encouraged to apply.Knowledge of working off plans and understanding house plans is also extremely helpful.Please note there is NO weekend work and this is a 8.30am to 5pm role. For the right candidate an attractive package will be offered this will be based on skills, qualifications and overall experience.
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