Overview
Aviair, formerly known as Slingair, was founded in 1984 and has been under local Kununurra ownership since April 2016. We are a multi-award-winning regional airline, with significant operations in Kununurra, Broome, Karratha, and Adelaide. With in-house aircraft maintenance facilities, we have approximately thirty-three aircraft. Our business is founded on the twin principles of safety and service – both being areas where we will not compromise.
Broome is an iconic town with an interesting history and stunning natural beauty. Life in this dynamic location for individuals and families are abundant with aquatic, sporting, camping, waterfall chasing and other recreational opportunities. Broome has access to good schools and a strong sense of community. If you're looking for adventure and the exciting lifestyle that the Kimberley can provide, this opportunity is for you!
About the role
Aviair is seeking a highly motivated and customer service focused individual to come onboard as the Operations Coordinator.
As the Operations Coordinator, you will be the heartbeat for all charter and scheduled services with a particular focus on supporting recovery planning of aircraft and flights. Specifically, you will be responsible for schedule planning of our aircraft in consideration of flights and planned & unplanned maintenance. Additionally, you will provide support to the operations team members in the delivery of outstanding service to all our clients.
Key duties and responsibilities
* Proactively monitor flight activities across the network with particular focus on safety, performance, and efficiency
* Work with relevant department heads to manage and coordinate disruption and emergency response as required
* Coordinate with relevant stakeholders to effectively manage aircraft schedules in consideration of planned maintenance
* Follow up on any aircraft defects, reviewing impact to schedule and proactively seeking solutions to issues as they raise
* Understand relevant contract client requirements and ensure performance standards are met while building and maintaining relationships with existing clients and stakeholders
* Maintain currency of stores and disseminated data including scheduled flight and charter pricing structures and schedules, and GDS distribution of flights
* Collate and provide timely and accurate daily, weekly, and monthly reports and accounts related paperwork to finance and management teams
* Supporting the Senior Base Pilot, coordinate with relevant parties to effectively manage pilot rostering in accordance with duty limitations and qualifications
* Problem solve for Operations team as needed and actively work with Operations Manager to review systems and process improvements
* Manage customer complaints in an effective and professional manner
* In conjunction with Freight and Logistics Coordinator, keep oversight of freight acceptance, dispatch and loading procedures
* Provide after-hours and weekend support on a rotational basis
To be successful in this role
* Thrive when working as part of a team, be able to follow directions and be a good communicator as well as following:
* Proven experience within the aviation industry in a similar role and understanding of appropriate aviation regulations
* Excellent problem-solving skills and strong mathematical aptitude
* Ability to work autonomously and complete multiple tasks concurrently with a high level of accuracy
* Strong computer literacy including Microsoft Office, Takeflite, AirMaestro and relevant flight planning programs
* Excellent interpersonal skills with the ability to communicate effectively, confidently and positively with a wide range of people
What we offer you
* On the job training
* Personal development opportunities to grow in a diverse, inclusive company
* A great team environment
* Salary Sacrifice / salary packaging benefits (including remote area housing benefits)
How to apply
To apply, please submit a cover letter and resume outlining your relevant qualifications and experience.
Only shortlisted applicants will be contacted.
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