Job Title
Billing & Meter Data Team Lead
We are seeking an experienced Billing & Meter Data Team Lead to join our team in Geelong. This is a fantastic opportunity for a motivated individual who wants to be part of a dynamic team and contribute to the success of our business.
Key Responsibilities
The successful candidate will be responsible for:
1. Supporting the Service Delivery Manager in the leadership of the Billing & Meter Data Team;
2. Providing leadership and assistance to the Operations team in delivering exceptional service to ensure customer enquiries are attended to, meter data is received, customers are billed and maintained in accordance with the National Electricity Market rules;
3. Working as part of a team to develop and document policies and procedures relating to a variety of operational tasks undertaken within the National Electricity market interaction within the Retail Operations business for both C&I and Mass Market;
4. Problem solving by reviewing and diagnosing problems and performing the necessary actions to resolve them on a timely manner;
5. Producing accurate and timely reporting as required weekly, monthly, quarterly and annually;
6. Working with a