About the position
The ICT Service Desk Officer is primarily responsible for providing a customer focused service assisting the ICT team with Level 1 queries from end users and other aspects of the information and communication technology environment as guided by the team. The ICT Officer will work as part of a team to ensure the smooth resolution of basic queries within Ability WA and support projects within the broader team.
This position is fixed term until 9 October 2026, Full-Time, based at Coolbinia.
As an ICT officer, you will
* Support day to day administration of ICT Service Desk, including on-site/off-site attendance.
* Assisting with hardware and software tracking/record maintenance.
* Assisting with Active Directory management including user maintenance, group maintenance, folder access security administration – Level 1.
* Provide customer focused support to staff, including on-site/off-site attendance.
* Provision of direct support and assistance to all Ability WA users.
* Assist with set up/decommission of desktops, laptops, and printers etc. under supervision/direction.
Benefits
Our employees are deeply connected with our vision and work passionately to support our customers to achieve their goals.
Along with a caring and values‐driven culture, we have some great benefits:
* Non‐profit organisation salary packaging benefits up to a maximum of $18,550
* 3 wellness days
* Leave loading, paid parental leave, return from parental leave bonuses and an employee assistance program
* Flexible working arrangements
* A genuine and supportive team culture
About You
What we'll need to help kick‐start your journey with us:
* Relevant IT qualifications (Microsoft Certified Desktop Support Technician MCDST and A+ Certificate or equivalent or Cert IV in Technology).
* Experience in providing customer support services.
* Well‐developed communication and interpersonal skills, including liaison with persons at all levels.
* Moderate physical fitness (to move equipment).
* Good time management and organisational skills combined with a capacity to prioritise workload.
* Experience with hardware (computers), programs (software) and communication (voice and data) equipment.
* National Police Clearance no older than 6 months, Current Driver's Licence, NDIS Workers Orientation Module, NDIS Worker Screening check and COVID‐19 Vaccination Certificate
At Ability WA, we care about finding the right people to join us hence encourage you to apply even if you don't meet 100% of our selection requirements.
To Apply
If you like what we're about and think you'll be a good fit, we'd love to meet you!
Clickapply to submit your application including a resume and cover letter outlining your suitability for this position.
Questions?
Feel free to contact:
Aidan Holmes - General Manager ICT
Applications closing date: 24 April 2026
Who is Ability WA?
We began in 1951 as a small group of parents who formed an organisation looking for an innovative way to access care and support for their children with Cerebral Palsy. Today, we are recognised as one of WA's leading disability service providers. Our sector has changed a lot over the years, and we have too. What remains the same is our dedication to our customers and our staff.
We reserve the right to extend or withdraw this advertisement prior to the closing date.
At Ability WA, we take pride in having a diverse workforce and celebrate the individuality of all people. We strongly encourage applications from people with disabilities, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community, people of all ages and diverse cultural and religious backgrounds.
Ability WA acknowledges the Traditional Owners and pays respect their leaders - past, present, and emerging.
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