Ready to take the next step in your IT career?
At efex, no two days are the same. You'll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia's leading MSPs. We deliver right-sized IT solutions that help businesses run smarter, simpler, and more efficiently. Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.
The Role
As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Geelong, offering plenty of variety and client interaction.
You Will
* Provide high-quality IT support and exceptional customer service
* Troubleshoot and resolve client issues across a range of technologies
* Manage service requests and incidents through Salesforce
* Maintain accurate ticket notes, timesheets, and documentation
* Apply security best practices across implementations
* Work collaboratively with colleagues to deliver seamless service
About You
You'll thrive in this role if you have:
* Previous MSP or internal IT experience
* Strong customer service and client-facing skills
A Solid Background In
* Workstation trouble shooting
* Active Directory and Microsoft 365 support
* Backup and recovery processes
* Remote monitoring and management tools
* Servers, switches, routers, firewalls, and storage
* Azure and VOIP solutions
And Personally, You'll Bring
* A desire to keep learning and stay across new technologies
* A friendly, positive approach to client service
* Excellent communication skills
* The ability to work in a fast-paced environment while staying organised
What We Offer
* Competitive salary: we recognise your expertise
* Supportive, down-to-earth culture: collaboration and respect are at the core of our team
* Birthday leave: celebrate your day, on us
* Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing
* Career pathways: choose the direction that suits you best, whether that's advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise
* Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve
Why Join efex?
This is more than just a helpdesk role; it's an opportunity to grow with one of Australia's fastest-growing MSPs. You'll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.
Apply now or reach out for a confidential chat.
Please note
: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.