Join to apply for the Senior Business Analyst - Hawthorn East role at Coles Group
Join to apply for the Senior Business Analyst - Hawthorn East role at Coles Group
We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with over 115,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.
About The Team
As the way we shop continues to evolve, our Digital team keeps us at the cutting edge. Driven by our innovative, inclusive, and forward-thinking culture, we’re constantly looking at ways to create differentiated, omni-channel experiences for our customers and build the next generation of digital retailing.
At Coles Group, we’re transforming the way we connect with our customers — and we’re looking for a highly capable Senior Business Analyst to help lead that journey.
In this role, you’ll play a key part in delivering strategic initiatives under our Unified Customer Roadmap, including Personalisation, Consent Management, and our Customer Engagement Platform (CEP). You’ll work closely with senior stakeholders to understand complex business processes, translate them into clear, actionable requirements, and collaborate with technical teams to develop effective solutions.
You will also help shape the business analysis capability at Coles by mentoring less experienced analysts, sharing best practices, and contributing to a high-performance team culture.
What You’ll Bring
* 5+ years’ experience supporting digital channels in large, complex organisations requiring stakeholder management.
* Experience in retail environment mandatory
* Proven ability to elicit, define, and document business and technical requirements
* Confidence working with senior stakeholders to understand and challenge business needs
* A track record of translating business processes into scalable technical solutions
* Experience mentoring or coaching junior Business Analysts
* Familiarity with customer-centric solutions, personalisation, and digital engagement tools is highly regarded
* Agile methods and concepts
What’s in it for you?
* Flexible working options We know that work is only one part of your life, so we actively encourage a positive work-life balance and provide hybrid working options to help you achieve it.
* Office perks Take advantage of our gym facility and fitness classes, free parking, BBQ area, mini-Coles supermarket, fooderie hub where you can sample new products before they hit the shelves, school holiday program and so much more when you come in.
* Discounts Eligible team members receive 5% discount all year round on your Supermarket and Liquor online and in-store purchases. We also offer additional periods of double discount (10%) at various times throughout the year. As well as hotdeals exclusive to team members that translate into additional savings.
* Reward through recognition Give and receive recognition, linked to our Coles values, through our digital recognition platform ‘mythanks’. You can accumulate points to redeem in the online shop for exciting gifts and electronic gift cards from an extensive range of retailers.
* Opportunities for learning and development No matter where you start within our diverse business, you’ll have experiences, exposure, and education to satisfy you. Discover and explore a variety of career development programs and job-specific training.
* Paid parental leave We understand how important your life outside work is and offer permanent team members paid parental leave to support you in balancing work and family.
* Investment in your future Our annual team member share plan offer allows eligible team members to make regular pre-tax salary sacrifice deductions to purchase Coles Group shares.
About The Recruitment Process
We’re continuing to build a gender equitable team, and a culture that is just as diverse, inclusive and welcoming as the communities we serve. We are committed to creating a workplace that is safe and respectful for our team. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.
We’re happy to adjust our recruitment process to support candidates with disability. For further information and additional contact details visit the ‘Our Recruitment Process’ section of our careers site or email
Job ID 155040
Employment Type Full time
Seniority level
* Seniority level
Associate
Employment type
* Employment type
Full-time
Job function
* Job function
Analyst, Finance, and Information Technology
* Industries
Retail
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