At our organisation, we create software that makes a difference. With over 400 people and 5 development labs spread across the globe, we are a leading developer of SaaS solutions for governments.
Our Role:
- We are looking for a Business Consultant to join our team. You will be responsible for providing business consulting for our solutions, across our products, and is responsible for all business aspects of our implementations, upgrades and ongoing support. Key activities include workshops, business analysis, prototyping, solution configuration, training and end-user support. This position reports to the Regional Services Director.
What your day will look like:
- Workshop Facilitation - Responsible for the facilitation of requirements workshops with customers, using standard methodology templates to obtain specific project outcomes.
- Requirements Analysis -Responsible for analysing customer business processes as a precursor to solutions design. Ensure alignment of business processes to product capability, work closely with customers to leverage product capability and best maximise long-term business value from the solution.
- Solution Design - In conjunction with Technical Consultants you will be responsible for architecting a design solution which satisfies the customer's documented requirements.
- Solution Configuration - Responsible for configuring our product suite to conform to the documented solution design as well as making evolutionary improvements to the solution through prototyping the solution with the customer.
- Functional and UAT Testing - Responsible for the preparation of test cases and detailed scripts to support customer functional and user acceptance testing.
- Customer Satisfaction - Responsible for managing the personal relationship with the customer to ensure long-term relationships are enabled. You will also be required to execute assigned tasks within the methodology framework, on time and to satisfactory quality.
- Sales Support - Responsible for providing support when required to our Sales team in responding to RFT questions within the Consultant's area of expertise. Support the development of implementation plans, cost estimates. project schedules and resource plans.
- Personal Utilisation is a key responsibility with an individual goal of greater than 70% billable utilisation.
What skills you will need:
- Minimum 3 years general commercial IT experience.
- Minimum 2 years business analysis or consulting experience.
- Good understanding of SaaS model.
- Minimum 1 year UML or similar process modelling experience.
- Minimum 1 year data modelling experience.
- End-user training delivery experience would be desirable.
- Significant participation in functional, integration or UAT testing on at least one project.
- We recruit the best and brightest people in the industry who are passionate about their work. We aim to create an environment that allows talented people to deliver innovative technical solutions. We offer a truly flexible working environment.