Role Overview
As a Compensation Advocate (T/L1), you will support veterans and their families through compensation claims and appeals processes with the Department of Veterans' Affairs. This is a highly structured, administration and case management focused role, where accuracy, organisation and consistency are key. Based in our Toowoomba location, you will work to:
* Prepare and submit compensation claims in line with legislative and policy requirements
* Manage and maintain detailed client records using CRM systems
* Coordinate case files, documentation and supporting evidence
* Monitor claim progress and provide timely updates
* Liaise with internal teams and external stakeholders
* Support veterans through complex situations
Responsibilities
You will be supported through structured onboarding and training, including completion of the Advocacy Training and Development Program (ADTP), and will gradually build capability before independently managing cases.
Qualifications
To succeed in this role, you will thrive in a structured environment and be comfortable working with detailed processes and information. You will bring:
* Experience in administration, case management, or similar environments
* Strong attention to detail and the ability to manage complex information accurately
* The ability to learn, interpret and apply legislation and policy
* Confidence in handling sensitive or challenging conversations
* Emotional resilience and the ability to maintain professional boundaries
* A proactive and curious mindset, with a willingness to learn and ask questions
* Strong communication skills and the ability to work collaboratively within a team
You do not need prior advocacy experience – full training will be provided.
Benefits
* Salary package up to $15,900 per year on living expenses, and claim further tax‐saving benefits on top
* Extensive training/development opportunities
* Bring your authentic self to work each day and be part of a supportive environment
* Gifted 3 additional days of leave at Christmas
* Financial support and study leave to undertake higher educational courses related to work
* Work in an environment that values all voices – have an influence, be the difference
* Benefits Hub that includes lifestyle discounts from hundreds of leading stores and services
We are not afraid to go the extra mile or seek better ways of doing things. If this opportunity excites you, please apply today. Applications will close when we find the right person.
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