About the businessThis is a national technology-driven organisation, but not an MSP or consultancy. They deliver critical services that genuinely impact people's lives—and they're structured to support long-term careers, not burn people out. They operate as an NFP and are known for treating their staff like humans, not headcount.
The Role
Our client is seeking a highly motivated helpdesk support individual who is keen to build their career in IT across multiple platforms and technologies. The successful candidate will be a seasoned support engineer with solid networking experience who is ready for the next challenge that will take their career to the next level.
You'll be part of a collaborative team, working on a broad mix of tech, gaining exposure to enterprise-level environments and infrastructure.
This role is on a rotating roster (including overnights/weekends/public holidays) and suits someone who thrives in a dynamic, 24/7 support environment.
Responsibilities:
* Triage and respond to incoming requests across applications, network, and core services
* Monitor infrastructure and systems using in-house tools to detect and respond to issues
* Perform initial troubleshooting and accurately document actions in the ticketing platform
* Engage with internal teams, customers and vendors to manage and resolve incidents
* Assist engineers with network, application, or product-related investigations
* Track maintenance activities and ensure they are scheduled and communicated effectively
* Maintain SLA targets and escalate incidents or service requests when required
Requirements for the position:
* Due to the nature of the position and requiring a specific check, this Candidate must be an Australian Citizen
* 1+ years in a Service Desk or NOC environment
* Solid understanding of networking fundamentals (routing, switching, protocols)
* Experience with incident and change management processes
* Strong communication and stakeholder engagement skills
* Customer-first mindset and the ability to work under pressure
* Willingness to work on a rotating 24/7 roster (includes weekends, overnights, and public holidays)
* Located in Perth
Some interesting points:
* Bonuses
* Salary Sacrifice options
* Recession-proof business
* Above-market superannuation contribution
* Above-market paternity & maternity contributions
* Strong focus on career advancement
If you would like to learn more about this role, please reach out to Jareth on or