Senior Client Service Officer | Northern District
Homes NSW brings together the housing and homelessness functions of DCJ, the NSW Land and Housing Corporation (LAHC), Aboriginal Housing Office (AHO) and key worker housing functions from across government under one roof.
The Senior Client Service Officer (SCSO) provides a broad range of services including applicant, tenancy and property management services and advice to clients, including those with complex support needs. The SCSO role relies on building relationships with the housing service sector including advocates and other stakeholders across the access and tenancy service streams.
What You'll Do
The SCSO is required to provide mentorship and support to the client service teams including providing instruction, purpose and direction to Client Service Officers (CSO), and to demonstrate leadership qualities. A strong ethical, client-centred approach is essential in this role.
The SCSO role captures a wide range of housing services and requires someone who is proactive, adaptive and ethical. Having exceptional time management will keep you in good stead for the fast-paced and multifaceted work.
What We're Looking For
* Ability to work independently and manage your own work, both independently and within a team environment.
* Ability to establish and maintain relationships with internal and external stakeholders.
* A commitment to teamwork, excellence and continuous improvement.
* Client service skills with an empathic approach to complex client clients.
* A strong commitment to customer service.
* A strong commitment to a positive work culture.
* Leadership skills and mentorship of others.
* Creative and thoughtful contribution to understand and provide solutions to complex issues.
What We Offer
* A challenging and rewarding career.
* Flexible, autonomous work environment.
* Competitive pay and conditions.
* Training and development opportunities to build and maintain capabilities.
* Health & Wellbeing and Employee Assistance Programs.
How to Apply
Applications close: 11:59pm AEST December 14, 2025.
To apply directly via the DCJ Careers site, click the 'Apply now' button. For Seek applicants, set up or log in to your Seek account.
Contact the hiring manager Justine Niven via or .
For recruitment adjustments, contact Robbie Chiplen via or
Inclusion and Diversity
We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups. To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.
Additional Information
A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.
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