2 weeks ago Be among the first 25 applicantsWe use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the roleWe are seeking an experienced and highly motivated Technical Support Officer to join our team. This role involves providing top-notch desktop support and troubleshooting at our customer site. The ideal candidate will possess excellent customer service and communication skills, strong problem-solving abilities, and the capability to work independently. As the face of Fujitsu on the customer site, you will ensure smooth operations and maintain a high level of customer satisfaction.Responsibilities and Accountabilities:Diagnose and resolve hardware and software issuesPerform routine maintenance and updatesAssist with the installation and configuration of desktop systemsProvide exceptional customer service to ensure client satisfactionCommunicate effectively with clients and team membersDocument and report issues and resolutions clearlyUtilize strong problem-solving skills to address and resolve technical issuesIndependently figure out solutions and workarounds for unexpected challengesWhy Fujitsu?We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.We offer tailored career paths across our global organisation to support your professional and personal growth.Our customers trust us. We have an excellent reputation across the region and globally.Best in class reward and recognition programs – flexible work, volunteering leave and more.We live our values of aspiration, trust and empathy, all day, every day.Commitment to Diversity, Equity and InclusionAs an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.If you don't tick every box in this job description, please don't rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.Search Firm Representatives – PLEASE READ: Fujitsu does not accept unsolicited assistance from search firms for employment opportunities. All CVs or resumes submitted by search firms to any employee at our company without a valid written agreement in place for this position will be considered the sole property of our company. No fee will be paid if a candidate is hired by Fujitsu due to an agency referral where no existing agreement is in place with the Fujitsu Talent Acquisition Team. Where agency agreements are in place, introductions must be through engagement by the Fujitsu Talent Acquisition Team.For Security Cleared Roles – PLEASE NOTE: Due to the inherent requirements of the role, candidates must be Australian Citizens and hold an Australian Federal Government Security Clearance. The role will or will likely involve access to controlled technology and must satisfy additional restrictions and requirements as a consequence of the International Traffic in Arms Regulations and the Export Administration Regulations. As a consequence of these restrictions and requirements, applicants may be adversely impacted if they are not Australian citizens, are dual nationals, hold citizenship from proscribed countries, or are not of Australian national origin. Please refer to Discrimination (Fujitsu Australia Limited) Exemption 2017 (No 1) Notifiable instrument NI2020-672 (ACT).Seniority levelSeniority levelAssociateEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at Fujitsu by 2xSign in to set job alerts for “Service Desk Specialist” roles.Brisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 6 days agoBrisbane, Queensland, Australia 1 day agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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