Join to apply for the Customer Service Manager role at Vistry Group1 week ago Be among the first 25 applicantsJoin to apply for the Customer Service Manager role at Vistry GroupDirect message the job poster from Vistry GroupWe have a fantastic opportunity for a Customer Service Manager to join our team within Vistry North Midlands, at our Castle Donington office. As our Customer Service Manager, you will provide day to day management and support to the Customer Service office and technician teams to provide an exceptional, consistent level of customer service to all Countryside Partnerships and open market sales customers and assist the business in maintaining high NHBC customer satisfaction scores. We value in-person collaboration and team culture, but we’re also committed to supporting flexible working where possible. We encourage you to raise any specific requirements during the interview process so we can explore how this could be accommodated.Let’s cut to the chase, what’s in it for you...Competitive basic salary and annual bonusCompany car, car allowance or travel allowanceSalary sacrifice car scheme available to all employeesUp to 33 days annual leave plus bank holidays increasing to up to 39 days with servicePrivate medical insurance, with employee paid coverEnhanced maternity, paternity and adoption leaveCompetitive pension scheme through salary sacrificeLife assurance at 4 x your annual salaryShare save and share incentive schemesEmployee rewards portal with many more benefits...In return, what we would like from you...Behave in line with our company values – Integrity, Caring and QualityComplex customer complaint resolutionWorking with multiple teams within established processes and proceduresAccurate and consistent approach in maintaining recordsDelivering customer service excellence and best practice within a fast paced and challenging environmentGood working knowledge of Excel, Microsoft Word, and OutlookHighly developed analytical, oral, and written communication skillsAble to engage and build positive working relationships with our supply chain, partners, and stakeholders to manage customer journeyProactive approach, with attention to detail and the ability to work independently and make key decisionsAbility to build and maintain positive customer relationshipsExcellent time management, planning and prioritisation skillsFull Driving license with a willingness to travelA background in construction / housebuildingPractical knowledge of NHBC, LABC & Premier Guarantee guidelines useful but not essentialAwareness of contract terms, conditions, and house type specificationsMore about the Customer Service Manager role...Review all open cases and jobs with each coordinator, discuss any past SLA cases and ensure coordinator is equipped to ensure the service delivery can be maintained.Ensure Vistry’s Health & Safety processes are followed to ensure safe working in customers homes.Distribute Subcontractor reports and highlight any non-performance or poor delivery issues.Highlight and report any common and repeat issues and poor performing sub-contractors, and play an active role in discussing any positive interventions to allow the Contractor or supplier to review their service to Vistry.Liaise with and lead on discussions with other departments to assist in meeting service level agreements to customers and partners.Review and oversee all job quotes with the Customer Service Director and manage invoice payment process through a review of all submissions with the Coordinators.Ensure the contra charge notification process is followed and confirmations are correctly executed through Keys.Report all submissions to Commercial team.In conjunction with the Build, Sales and wider Customer Service team, continuously review the customer journey to promote a positive return on the 8-week satisfaction survey.Complete a review prior to customers entering their 9-month survey window, to ensure that we are achieving leading customer service standards and performance measures in order to achieve our HBF target.Attend escalated complaints to ensure that an amicable solution is reached where required.We build more than homes, we’re making Vistry. Being a responsible developer and award-winning employer means we live each day through our ethos - doing the right thing. Our behaviours reflect this, as well as our values of integrity, caring and quality. Shaping all we do; they empower us to develop sustainable communities across affordable and private housing. We work in a partnership-led way, and you’ll recognise our renowned brands Bovis Homes, Linden Homes and Countryside Homes. Together with Vistry Works, our manufacturing operation,â¯and the functional support of Vistry Services, we’re a proud UK Green Building Council member, UK top five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating, and winner of many awards including Top Employer, Global Top Inspiring Workplaces, and Best for Talent Attraction and Outreach.Join us in making Vistry.Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesConstructionReferrals increase your chances of interviewing at Vistry Group by 2xGet notified about new Customer Service Manager jobs in Castle Donington, England, United Kingdom.Nottingham, England, United Kingdom 2 days agoDerby, England, United Kingdom 1 month agoNottingham, England, United Kingdom 3 months agoTelesales and Customer Service SupervisorDerby, England, United Kingdom 1 month agoNottingham, England, United Kingdom 3 weeks agoDerbyshire, England, United Kingdom 2 days agoNottingham, England, United Kingdom 3 weeks agoDerby, England, United Kingdom 11 hours agoRipley, England, United Kingdom 4 days agoNottingham, England, United Kingdom 4 days agoNuneaton, England, United Kingdom 2 weeks agoNottingham, England, United Kingdom 10 hours agoDerby, England, United Kingdom 3 weeks agoLoughborough, England, United Kingdom 2 weeks agoLeicester, England, United Kingdom 1 day agoNottingham, England, United Kingdom 2 weeks agoUttoxeter, England, United Kingdom 2 weeks agoNewbold, England, United Kingdom 3 weeks agoNuneaton, England, United Kingdom 1 week agoLoughborough, England, United Kingdom 2 weeks agoLeicestershire, England, United Kingdom 1 day agoNottingham, England, United Kingdom 5 days agoTamworth, England, United Kingdom 4 days agoForest Town, England, United Kingdom 1 month agoNottingham, England, United Kingdom 1 week agoPiccadilly, England, United Kingdom 2 weeks agoIlkeston, England, United Kingdom 2 months agoWe’re unlocking community knowledge in a new way. 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