About Newcastle Meals on Wheels
Newcastle Meals on Wheels is a not-for-profit organisation dedicated to making a difference in the local community. We have supported elderly people for over 60 years with nutritional nourishment and a network of supporting volunteers.
In addition to supporting our aging community, we pride ourselves on fostering a collaborative and inclusive workplace culture. We believe in the power of teamwork and value the diverse perspectives and experiences that each team member brings. As a part of our team, you will be contributing to a positive and impactful mission, making a real difference in the community.
Due to continued growth, we are seeking to recruit an Administration Assistant to support operational teams in our Tighes Hill head office on a permanent full-time basis.
About the Role
Newcastle Meals on Wheels is seeking a proactive and detail-oriented Administrator to provide comprehensive administrative and coordination support to our operational teams. This role is vital for effective planning, compliance, record-keeping, and communication across our food service operations and branches.
Key Responsibilities
* Compliance and Reporting. Includes end of month reporting for food safety, stocktake, suspending and closing client accounts and invoicing. Supports quality initiatives and feedback and complaints management processes.
* Serving as the first point of contact for matters as they relate to food services, including for our internal Branch Coordinators and business to business partners – aiming for first call resolution.
* Use, development and maintenance of systems. Navigate a number of internal systems along with CRM's and Office365, with Excel being a high use program. Must be able to add data, create and interpret reports.
* Coordinate maintenance across all Newcastle Meals on Wheels buildings and equipment. This includes maintaining registers, maintenance schedules, meeting with Trades and obtaining quotes. Your ability to negotiate (for timeliness repairs/support and cost) will be well regarded with this aspect of the role.
* Supporting distribution and logistics teams while on the road
* Responsible for coordinating large-scale stock orders each month, covering stores and fresh food, packaging, and cleaning and chemical supplies.
* Support operations with volunteers
* Implement quality control procedures to ensure compliance with all relevant regulations and legislative requirements.
* Identify, report, and manage risks to ensure operational efficiency and compliance.
Skills, Experience & Attributes
* Certificate in business administration (or equivalent) and/or experience in administration within hospitality.
* Strong computer skills (Microsoft Office, CRM).
* Excellent attention to detail and record-keeping.
* Outstanding interpersonal and communication skills with the ability to multitask, prioritise, and manage time effectively.
* Demonstrated ability to work independently and as part of a team.
* Valid driver's licence.
* NDIS Workers Check and completion of the NDIS Worker Orientation Module ('Quality Safety and You').
Why joins us?
Joining Newcastle Meals on Wheels means becoming part of a dedicated team that values collaboration, inclusivity, and making a real difference in the community. You'll have the opportunity to contribute your expertise in a supportive environment, where your passion for excellence and commitment to supporting team success are truly valued.
As a not-for-profit, Newcastle Meals on Wheels has the additional employee benefit of salary sacrificing arrangements. This allows employees to sacrifice up to $15,900 (set by the ATO, as an additional tax-free portion) in approved household expenses (e.g. rent, mortgage, utilities, meals, car leasing).
We encourage candidates that meet the criteria and are looking for their next passion role, to apply with their CV and cover letter. A cover letter tells a story that a CV can't; let your cover letter reflect your passion for making a difference and your commitment to excellence in supporting team success.
All suitably qualified applicants will receive equal and fair consideration for employment.
Due to the volume of candidates, we may not be able to reach out to everyone. We appreciate the time and effort that goes into applying for roles and, unless you notify us otherwise, we'll keep your details on file for other opportunities.