About the role
The Business Analyst role plays a key part in driving organisation‐wide transformation by delivering focused business analysis that supports strategic priorities and improves operational efficiency across all regions and services. As our Business Analyst, your role will be pivotal in the planning, execution, and embedding of complex change initiatives at selectability. You will be working collaboratively with key stakeholders at all levels to ensure smooth integration and strong engagement is achieved. This role will contribute to several major strategic programs aimed at modernising how we work - enhancing workflows and processes, uplifting digital technologies, enabling our workforce through intuitive change, and strengthening communication and information‐sharing through a contemporary intranet.
Key responsibilities include, but are not limited to:
* Conducting detailed business analysis to support organisation-wide transformation initiatives aligned to strategic priorities
* Prompting, analysing, and documenting business requirements, processes, and workflows across diverse regions and services
* Partnering with stakeholders at all levels to identify opportunities for operational improvement and ensure shared understanding
* Supporting the planning, delivery, and embedding of complex change initiatives to achieve sustainable outcomes
* Analysing current-state and future-state processes and recommend practical, value-driven solutions
* Contributing to major strategic programs, including digital uplift, workflow optimisation, workforce enablement, and intranet modernisation
* Facilitating workshops, stakeholder consultations, and change activities to drive engagement and adoptionSupporting effective communication, documentation, and knowledge sharing throughout project lifecycles
* Monitoring outcomes and benefits to ensure initiatives deliver measurable improvements and alignment with organisational goals
About you
To be considered for this rewarding role you will have:
* Demonstrated use of BA methods across discovery and design delivery phases, including BPMN process modelling, gap analysis, requirements (epics/stories/use cases), acceptance criteria, traceability, and benefits mapping
* Track record facilitating mixed business/technical forums; converting decisions into concise artefacts that feed UAT/Training, cutover and stage‐gate evidence
* SaaS & middleware literacy across Payroll, HR & Finance systems; API integration exposure (REST/JSON, webhooks) with comfort using batch/CSV and strong reconciliation thinking (desirable)
* Proven experience designing and authoring data governance policy and supporting standards that directly align to enterprise/business policy
* Health or Tertiary Education sector experience (e.g., operational processes, records/retention in complex environments) (highly desirable)
* Experience in aged care, disability, child safety or compliance (highly desirable)
* Experience with understanding and application of regulatory standards
* Strong skills in Microsoft Office Suite in particular Excel
Role requirements
* Relevant tertiary qualification in Business, Computer Science, Information Technology or a related field, or significant experience within these fields
* 3+ continuous years' experience as a Technical Business Analyst (or equivalent position)
* Occasional out of hours work may be required
* Travel may be required from time to time
* A current open/P1 "C" Class Queensland driver's licence
* A Child Safety & Personal History Screening check
* A Positive Notice Working With children (blue card)
* NDIS Workers Screening clearance
* NDIS Worker Orientation Module "Quality, Safety & You" completion certificate
About the offer
The Business Analyst is a Fulltime position based in Townsville.
We offer a range of benefits including:
* Salary of $110,000- $120,000+ super
* Up to $15,900 FBT salary packaging benefits
* Access to fitness passport
* Flexible working arrangements
* Career pathways and opportunities for development
* Employee Assistance Program offering confidential counselling support for employees
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