RACV is an organisation that’s broader and bigger than you think – beyond the trusted roadside assistance and insurance lines, and significant portfolio of Travel and Leisure experiences. The User Experience Lead sits within our Membership & Digital Division and is a key strategic role responsible for shaping and managing the digital experience of the RACV Mobile App.
This pivotal position defines the app’s digital experience roadmap, balancing customer needs, business objectives, and technical feasibility. The successful candidate will possess strong relationship-building, influence, and storytelling skills, and will work across all levels of the organisation.
You will lead end-to-end design processes from concept to launch and continuous improvement, creating compelling, intuitive experiences across devices. You will also be instrumental in ensuring the RACV App delivers an exceptional user experience to our Members.
* Own, deliver, and execute end-to-end RACV App digital experience design from conception through to launch and ongoing iteration and improvement, leveraging agile and design thinking principles.
* Use customer and member insights to drive and guide development of new/improved member experiences and offerings for the RACV App.
* Ideate and lead the creation of end-to-end user flows, conceptual wireframes, and prototypes.
What you’ll need to be successful:
This highly sought-after role requires a proven ability to lead and deliver exceptional end-to-end mobile user experiences across iOS and Android platforms.
* Deep understanding of mobile user behaviour, standards, context, and usage patterns to inform experience strategy and design decisions.
* Demonstrated success influencing and collaborating with cross-functional teams, including product, engineering, research, and marketing.
Benefits of this role include:
* Opportunity to shape the future of digital experiences for a leading organisation.
* Chance to develop and implement innovative solutions that meet customer needs.
* Collaborative working environment with experienced professionals.