Customer Support Manager Job Description
Opal HealthCare is a leading provider of aged care services in Australia, with a strong commitment to delivering high-quality care and support to its residents.
The Customer Support Manager role at Opal HealthCare offers a unique opportunity to work in a dynamic and supportive team environment, providing exceptional customer service and support to our residents and their families.
The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. They will also have experience in hotel or duty management, as well as sales and marketing.
Key Responsibilities:
* Manage customer enquiries and provide exceptional customer service
* Conduct site tours and showcase our facilities and services
* Develop and implement sales programs to improve conversion rates
* Monitor service standards and customer feedback
* Perform reception and administration duties as required
Benefits:
* Competitive salary and benefits package
* Opportunities for professional development and career growth
* Flexible work arrangements and work-life balance
* Access to our Opal HealthCare Academy for training and development
Requirements:
* Experience in hotel or duty management
* Sales and marketing experience
* Excellent communication and interpersonal skills
* Ability to work effectively in a fast-paced environment
* Strong organizational and time management skills
Please note that all applicants must be willing to complete a pre-employment medical, police clearance and NDIS worker's clearance.