APS5 Client Service & Administration Officer - Must be NV1 - Federal Government Department Government Department role, long term contracts Must be NV1 security Clearance level $61.18 - $63.76 per hour ACM Healthcare is working on behalf of a Federal Government Department to source an experienced Client Service and Administration Officer at an APS5 level. This is initially a 12 month contract working out of the Canberra office. This role involves a strong client-facing component and supports the delivery of efficient, accurate, and compliant administrative processes. Duties: Work collaboratively within a team to manage shared email inboxes and respond to email and telephone enquiries, providing accurate policy and procedural advice. Receive, review, and process application forms, ensuring accuracy and completeness. Update and maintain relevant internal systems and records. Liaise with internal and external stakeholders to commence, monitor, progress, and finalise administrative processes. Manage and support processes involving external service providers and other government agencies. Process sensitive external checks in accordance with relevant policies and procedures. Prepare written documentation for delegate approval, Contribute to the development and maintenance of Standard Operating Procedures. Mandatory Requirements: Certificate III or IV in Government (or similar) — desirable but not essential. Knowledge of the Australian Government Protective Security Policy Framework. Experience processing applications and managing high volumes of enquiries. As this role is within a Federal Government department it is a required to be an Australian Citizen at time of commencement. This is a security designated position, and you will be required to hold a current Australian Government Negative Vetting Level 1 Security Clearance prior to commencement. -This role closes for submissions on Monday 23rd February, to apply please supply a cover letter - CONTACT: Catherine to discuss this role further or inquire about our other positions available catherine@acmhealthcare.com.au