About the role: As a Support Facilitator in our Continuing Coordinated Care Program (CCC), you will get to support people in AOD recovery to connect with others, focus on their strengths and maintain a healthy lifestyle. This includes assistance with obtaining housing, education, training and employment. The target group are adults with a substance use disorder and complex needs. You'll find yourself in a position to support life changing outcomes.
Hours and location: The hours are 35 per week and can be worked across 4 or 5 days. The position is based in Tweed, and the role is hybrid and mobile. You will be based in the office 2 days per week and will also work from home and in the community. You will get to work with participants both online and face to face. A vehicle is available from the Tweed office for work in the community.
The role is funded until 30th June 2027.
About you: Selection criteria: (Refer to "How to apply" below)
Qualifications and checks
1. Diploma qualifications or above in welfare/psychology/social work or equivalent
2. Current Driver's Licence, A satisfactory Criminal Record Check, Working with Children Check
Professional skills and experience
1. Demonstrated case management experience working in a recovery orientated framework
2. Demonstrated experience in coordinating care for persons with complex support needs including in particular Alcohol and Other Drugs (AOD) support needs co-occurring with serious mental health issues and other issues such as homelessness, trauma, contact with the criminal justice system and family and cultural separation
3. Established networks and relationships with a range of services and communities in the local area
4. Demonstrated proficiency using the Microsoft suite, video conferencing applications and a variety of databases
Find out more: For a position description, see
For any other queries, please contact
This role will be remunerated at SCHCDS Level 3 $ $41.45ph with access to salary packaging to potentially increase your take home pay by another 5k.
How to apply: Please email your resume and cover letter addressing the selection criteria above to
In your cover letter, please use each of the selection criteria above as a heading and write a brief paragraph under each one addressing it. Unfortunately, applications that do not address the selection criteria will not be considered.
Applications close: 9 March 2026
Why you'll love working with us
We support our staff with generous work conditions and benefits - whether its ways to make money go further, a great work culture, or opportunities to develop skills. The Buttery's reward package includes:
* Flexible Working Solutions: We support your work-life balance with flexible working arrangements.
* Extra Annual Leave: Enjoy two additional weeks of annual leave (pro rata) to spend more time on holiday.
* Career Growth: Explore internal opportunities to transfer and work in other programs.
* Professional Development: Benefit from ongoing training and development opportunities.
* Supportive Environment: Access to our Employee Assistance Program and to external clinical supervision for direct service staff
* Salary Sacrifice Benefits: Increase your take-home pay by 6-12% with ATO-approved incentives, allowing you to allocate up to $15,899 of tax-free salary towards your mortgage, rent, loans, credit card, or school fees.
* Meal and Accommodation Card: Receive a $2,650 card for meals and accommodation.
* Convenient Packaging Options: Package your costs for smartwatches, EarPods, professional memberships or a novated vehicle lease.
About us: The Buttery is a not-for-profit charitable organisation established in 1973.Through residential and community-based programs, we specialise in the treatment of alcohol and other drug dependence and mental health conditions. Our programs are evidence-based, best-practice and informed by the latest research into recovery. We never stop believing in change for the better, and we consistently work to improve the lives of the people we support. We operate from Tweed Heads to Port Macquarie across Bundjalung, Githabul, Gumbaynggirr, Yaegl, Dunghutti and Birpai lands.
The Buttery recognises the benefits that diversity and inclusion bring, and encourages people from all backgrounds, abilities and identities to apply to our vacancies. Aboriginal and Torres Strait Islander people and CALD and LGBTIQASB+ community members are encouraged to apply. We are proud to have active RAP and Rainbow groups. We support lived experience and neurodiversity.