Job description About the Company
North West Youth Accommodation Services is a community-based, not-for-profit organisation committed to supporting young people aged 16-25 who are experiencing homelessness or at risk of homelessness. Their mission is to provide safe, sustainable housing and support, empowering young people on their journey from homelessness to independence.
Seeking a dedicated Case Worker to join a tight-knit, passionate team and provide case management, referral coordination, and frontline support to young people accessing services.
About the role
This position is 4 days per week, with Fridays preferred to meet service needs. Working within a youth homelessness service, you will support the delivery of high-quality, client-centred case management and intake services:
Your responsibilities will include:
* Managing a caseload of young people (aged 16–25) experiencing or at risk of homelessness.
* Conducting intake assessments, phone referrals and QHIP processes.
* Providing practical and emotional support, life skills development, advocacy and engagement.
* Supporting clients to develop and implement case plans, including coordinating referrals to health, housing, education and community supports.
* Assisting young people to maintain their NWYAS accommodation and supporting pathways to long‑term housing options.
* Liaising with government and community agencies, participating in case meetings and contributing to coordinated support responses.
* Recording case notes, maintaining accurate client data and preparing written reports as required.
* Contributing to team meetings, service planning, professional development and continuous improvement.
* Participating in client feedback processes and general operational support within the service.
About you:
* Qualification in Social Science/Human Services/Social Work.
* Experience in youth homelessness, community services or related fields.
* Strong case management skills, including assessment, planning and referral coordination.
* Experience with QHIP and/or homelessness intake processes (or willingness to learn).
* Excellent communication and interpersonal skills, with the ability to build trust and rapport with diverse young people.
* Strong organisational and time management abilities, with capacity to manage competing priorities.
* Sound understanding of trauma‑informed practice and the challenges impacting young people at risk of homelessness.
* A passion for empowering young people and delivering high-quality services.
* Works well within a small, friendly team.
What is in it for you?
* Play a pivotal role in empowering young people to transition from homelessness to independence.
* Opportunity to contribute and be part of a passionate, mission-driven team.
* Enjoy salary packaging benefits to increase your take-home pay.