The Data Center Operations Facilitator is responsible on a daily basis for providing administrative support to the Operations team to allow their time to be better devoted to the day-to-day running of the business and to meet SLA's. The Facilitator supports a campus of data centers across an assigned location with various administrative tasks and ensures the facilities are well maintained.
Key responsibilities:
* Coordinate consistent office management functions across all Data Centers within the assigned campus in line with national standards
* Build positive working relationships with key stakeholders within and outside the business
* Manage stakeholder expectations and juggle conflicting deadlines
* Consider and initiate opportunities for process improvement
* Support the AU Operations Support team to facilitate effective administration and office operating procedures
* Effectively manage and track spend across key budget categories within assigned campus under guidance of AU Operations Support team
* Support the AU Operations Support team with presentation of updates and statistics on campus activities
* Consistently coordinate daily operational procurement requirements across assigned campus
* Consistently coordinate and prepare monthly customer reporting requirements across assigned campus to a high level of attention to detail and within expected timeframes
* Collaborating with technical and administrative stakeholders, internally and externally, to resolve issues and ensure accuracy of customer reports
* Support Data Center Manager with ad hoc reports and projects as required
* Coordinate training activities for local Operations teams across assigned campus
* Provide support on Operations and company wide events across multiple locations when needed
* Proactively resolve or escalation of issues requiring attention
* Champion best practice initiatives across campus to support business strategy (e.g. sustainability)
* Consider opportunities for process improvement
* Embody the Equinix culture daily in all interactions with internal and external customers
Organisational Support Responsibilities
* Managing positive business relationships with key vendors and staff across campus
* Managing purchase orders, receipting and timely payment of invoices associated with office management responsibilities and other key projects
* Proactively share suggestions and feedback on changes required across assigned campus
* General office support such as managing supplies and storage areas, catering orders, courier bookings, and coordinating team events on occasion
* Maintenance of office common areas and equipment
* Assist with documenting procedures from time to time
* Provide relief support to other Data Center Operations Facilitators when required
* Assist with workstation setups and tours for new hires to ensure a smooth transition into the business
Qualifications, key skills and attributes:
* 3 years in an administration role
* Advanced level Microsoft Word and Excel
* Experience in purchase ordering ideal, particularly COUPA system
* Data Centre or IT experience advantageous but not essential
* High level of integrity and respect for confidentiality
* Proactive with the ability to work independently or in a dynamic team environment
* Highly organized and ability to prioritize and manage time effectively
* Ability to work across a range of administrative, project and support activities
* Strong customer and service-delivery focus
* Strong written and verbal communication skills
* Ability to communicate effectively with stakeholders at all levels of seniority
* Self-motivated with a positive, can‐do attitude
#J-18808-Ljbffr