About the Role
We are seeking an experienced and driven individual to manage day-to-day operations, ensuring exceptional customer service and driving financial success. This is a full-time position based in Docklands, VIC location. Australian permanent residency is required.
Key Responsibilities:
* Provide strong leadership and management to the team, including hiring, training, and developing staff.
* Ensure exceptional customer service and a seamless guest experience.
* Manage all financial aspects of the venue, including budgeting, reporting, and cost control.
* Oversee inventory management, procurement, and stock control.
* Implement and monitor policies, procedures, and health and safety standards.
* Drive sales and revenue growth through strategic marketing and promotional initiatives.
* Build and maintain strong relationships with key stakeholders, including suppliers and partners.
* Continuously seek ways to improve operations and enhance the venue's overall performance.
Requirements:
* Significant experience (5+ years) in a similar role within the hospitality industry.
* Experience in events and functions hospitality is essential.
* Demonstrated success in leading and motivating a high-performing team.
* Minimum experience managing teams of 20+ staff members is required.
* Excellent customer service and problem-solving skills.
* Strong financial management and budget control abilities.
* Proficiency in inventory management and stock control.
* Familiarity with relevant health and safety regulations and best practices.
* Exceptional communication and interpersonal skills.
* A passion for the hospitality industry and a commitment to delivering exceptional guest experiences.
* Current RSA certification is required.
About Us
Our venue offers a unique blend of events from weddings to corporate and live music, catering to a wide range of guests. We are committed to delivering exceptional experiences and creating lasting memories for our customers.