Job Title: Call Centre Manager- Safety Link
The role of a Call Centre Manager is to oversee a team responsible for ensuring the safety and well-being of individuals in various sectors.
Main Responsibilities:
* Create an environment that fosters high-quality service delivery, focusing on customer satisfaction and employee engagement.
* Effectively monitor and manage resource requirements, allocating sufficient personnel and equipment to meet business needs.
* Maintain up-to-date skills and competencies within the team, identifying areas for development and implementing training programs as needed.