Overview
Customer Service Officer | Community Bank San Remo, VIC
This full-time, 12-month fixed term contract role focuses on delivering excellent customer service, assisting customers with transactions, supporting digital literacy and online banking, and guiding customers to solutions that suit their needs.
Responsibilities
* Explore customers' needs through in-depth conversations to help them achieve their financial goals and partner with specialists within the branch
* Assist customers with transactions, cash handling, inquiries, and paperwork while maintaining strong risk considerations
* Support customers with digital literacy and online banking needs as products and services evolve
* Be the branch face and primary point of contact for customers, providing a high standard of service
* Engage in on-the-job training and external development opportunities to advance your career
* Build connections and contribute to the community through branch activities and customer support
What you'll bring to the role
* Experience in a customer service environment with the ability to achieve targets
* Strong attention to detail to ensure secure, accurate transactions with a risk mindset
* Confidence to communicate with new and existing customers face to face and over the phone
* Eagerness to understand and communicate what makes our bank different
* Collaboration mindset and team spirit
* Experience in the banking and finance industry is a plus but not essential
Our Community Banking model
Community Banking operates on a shared revenue model based on profit-with-purpose. Profits are reinvested into local communities to fund initiatives such as infrastructure improvements, events, and scholarships. By joining a Community Bank branch, you join a team focused on promoting local growth and meaningful relationships with customers and small businesses.
Why join Bendigo Bank
* Impactful work that benefits customers and communities
* A diverse, values-driven team where you are more than a number
* Career opportunity and flexibility with supportive policies
Benefits
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and an Employee Assistance Program (EAP) for you and your immediate family
* Learning opportunities through our corporate university "BEN U"
Important notes : We're committed to a diverse and inclusive culture and will provide adjustments to the application or interview processes if needed. If you require any accessibility accommodations, please reach out.
Application guidance: We may contact candidates prior to closing date for screening and interviews. If you have questions, please contact our recruitment team. For more information about retail banking roles, visit the careers site provided by Bendigo Bank.
Application & selection
Please be aware that an online assessment via Pymetrics may be part of the process after you apply.
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