What to ExpectWhat You'll Do
* Determine if technical solution can be resolved over the phone; elevate immediately to Shop Foreman / Service Manager for immediate attention
* Accurately record issues and data into Dealer Management System; attention to detail critical
* Conduct transactions with the system; walk customer through corrections and provide summary
* Communicate estimated completion time, provide regular updates and follow through on each customer vehicle
* Coordinate delivery time or pick‐up with each customer
* Follow up with customer on services provided; ensure they are satisfied with the work performed
What You'll Bring
* Ability to follow oral and written instructions with attention to detail
* Willingness to learn recent and innovative automotive technologies
* Ability to establish and maintain cooperative working relationships with those contacted in the course of work, including the public
* Perform detailed daily record keeping and reporting
* Effectively handle multiple priorities, organize workload, and meet deadlines; work in a team‐based environment and achieve common goals
* Dealer Management System(s), Outlook, and MS Office proficiency
* Retail customer service preferred; automotive retail experience a bonus
* Must have and maintain a valid driver's license and an acceptable and safe driving record
* Must have two years of driving experience
Tesla is an Equal Opportunity / Affinitive Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
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