About
Located in Fingal, in the heart of Victoria’s Mornington Peninsula, Alba is a world-class luxury wellness sanctuary. Enjoy over 30 geo-thermal pools, luxury villa accommodation, indulgent rituals and treatments in the spa or delight in Thyme restaurant, showcasing locally sourced produce in a menu created by award-winning chef Karen Martini.
The Opportunity
Whether by phone or via email, as a Reservations Agent, you will play an integral role with backstage access in giving guests exceptional service. As the first point of contact you will be part of our guest’s journey, ensuring all aspects of the booking process is accurate and timely.
To be successful in this role you will love the soft persuasion in maximising sales with outstanding accuracy, and the ability to multitask in servicing our guests to the highest standard.
This is a Full-time position with availability across a 7-day roster required.
About You
* You have recent experience in a similar role
* You have experience with a Property Management System
* You are guest-centric, a team player, and have a positive attitude
* You have excellent personal presentation and strong communication skills
* You are capable, reliable and responsible
* You have a valid visa or working rights for Australia
Why work with us
We are committed to creating a workplace environment where individuals can thrive, grow and make a meaningful impact.
* We provide flexibility with days and hours across a rotational roster
* We offer above Award rates + superannuation + annual reviews
* You will have access to complimentary bathing
* We offer generous property discounts to use with family and friends
* We offer a comprehensive wellness program - discounted gym and wellness memberships Employee Assistance Program, flu vaccinations
* We provide training and ongoing development You will have the opportunity to contribute to our sustainability initiatives
* We provide a strong, values-led culture aligned with Authentic, Respectful, Sustainable, Connected
How to Apply
Click on ‘Apply’ to submit your application and be part of the Alba journey.
Screening questions apply to this role and must be answered to be considered.
For further information, please contact Claire Halls, Talent & Culture Coordinator on ************@.
Alba is proud to be an equal opportunity employer. All applicants will receive consideration for employment, and we strongly encourage people from all cultural backgrounds to apply.