Overview
Sofitel Sydney Wentworth, Sydney's iconic first international 5-star hotel, offers an unforgettable luxury escape with a blend of The French Zest and Sofitel luxury. We have undergone a complete transformation, enhancing all hotel facilities and adding new venues to deliver outstanding luxury service. We aim to provide an all-encompassing experience where entertainment, leisure, dining, conferencing and hospitality converge seamlessly.
We are setting new standards in the Australian hospitality scene and are increasing our workforce. We are looking for a Learning & Development Specialist to be part of the "Rebirth of a Sydney Icon" with us.
Responsibilities
1. Administration (50%)
* Update the training calendar and circulate monthly
* Track and monitor the registration spreadsheet
* Coordinate the training days, ensure the rooms, invitations, BEOs are ordered in advance, set up training rooms, and have attendance sheets available
* Develop slides for training sessions
* Coordinate speakers and presenters for training sessions
* Ensure training is captured on employee profiles in Zambian
* Provide reports on training attended as required
* Monitor mandatory training needs analysis and ensure ambassadors are compliant with requirements
* Ensure Learning Trackers are accurate and up to date
2. Luxury Programs (10%)
* Deliver Luxury training programs
* Familiarise yourself with the La Maison programs and ensure training is rolled out in accordance with Accor Learning Timelines
3. Learning and Development Community (5%)
* Meet with the Learning and Development community as required
* Update the Director and the Talent and Culture Manager on Learning and Development changes and updates
* Educate and roll out new initiatives and programs as released from Head Office
4. Quality Assurance (20%)
* Identify trainers within departments to upskill and drive performance against quality metrics
* Develop a train-the-trainer community to monitor and review service quality, develop training needs analyses in line with feedback, monitor progress
5. Systems Management and Reporting (10%)
* Work with head office to roll out Learning Management System
* Provide monthly reporting on training attended, training needs analysis, quality assurance focus areas
* Ensure learning tracker is up to date for transparency of progress
* Continually update employee profiles with learning progress
6. Performance Review Process Coordination (5%)
* Roll out and upskill leaders on Leadership Capability Framework
* Coordinate the Performance Review process with the Talent and Culture Manager
* Provide systems training on the review process
* Nurture and develop HiPo's and the Senior Leadership Team to ensure they are equipped as successors
7. Culture and Engagement
* Contribute to driving a positive culture representing the department and the hotel
* Assist in planning, coordinating and driving engagement activities throughout the hotel and wider company
* Support inclusion and diversity, CSR, wellbeing, and recognised days in line with Accor initiatives
* Coordinate with the Talent and Culture Coordinator on Town Hall monthly events and the monthly newsletter
Qualifications
To be successful in this role, you will demonstrate:
* Talent for building capability across diverse levels, backgrounds, age groups and abilities
* Background in service industries, ideally hospitality, but not essential
* Certificate IV in Training & Assessment qualified
* Advanced communication skills
* Strong stakeholder management
* Versatility to facilitate, develop content and ensure all admin and compliance is kept up to date
Please note that full working rights in Australia are required for this role.
Additional Information
Benefits, Rewards, Motivations
* Contribute to our Senior Leadership Team on hotel projects, strategy and innovation
* Industry benefits from Day 1 including exclusive discounts on accommodation, dining, bars and more in over 100 countries with Accor Hotels and our partners
* Progressive leave policies including birthday leave, exam leave and 10 weeks parental leave
* Complimentary dry cleaning, discounted city parking, $5 full lunch offering and more perks onsite
* Work with and learn from industry experts with opportunities for your own development
* You will be joining an international network of L&D professionals in an award-winning company
If you share our passion for hospitality, service excellence and innovation, we would love to hear from you
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