Workplace Experience Lead Role
This position involves overseeing the delivery of exceptional workplace and guest services across multiple offices.
The ideal candidate will be an innovative and collaborative team player, responsible for creating a welcoming environment that promotes high performance among employees and visitors alike.
Key Responsibilities:
* Lead, coach, and develop a high-performing Guest Liaison team to foster a service-oriented culture across various sites
* Coordinate front-of-house operations, meeting services, and team supervision with consistency and adaptability
* Ensure daily operations are conducted in a welcoming, safe, and efficient manner for employees and visitors
* Oversee workplace services, including lockers, mail, couriers, catering, office supplies, and amenities
* Maintain workplace safety and security by managing onboarding/offboarding, inductions, and building access
* Manage contractor and supplier agreements, including service contracts and invoice approvals
* Act as deputy to the National Workplace Services Manager and coordinate national resource utilization
* Travel interstate as required to support national operations, team engagement, and project delivery
Required Skills:
This role will suit someone with a curious mind and transferable skills and experiences, including:
* Demonstrated leadership of high-performing teams across multiple sites, focusing on service excellence and operational consistency
* Proven experience delivering exceptional workplace and customer experiences in corporate settings, with a strong foundation in hospitality operations, concierge, event coordination, and meeting services
* Strong stakeholder engagement skills, enabling effective communication across all business levels
* Sound understanding of workplace safety, emergency protocols, and compliance requirements
* High proficiency in Microsoft Office Suite and digital workplace tools
* Ability to travel interstate as required