Customer Service Representative (Driver)
Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.
We're looking for reliable, customer-focused drivers to join our team. You'll deliver and collect vehicles, ensure they're spotless, and create a great handover experience — all while helping customers get back on the road after an accident.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
* Care & Passion – to deliver outstanding service the way we'd want to be treated
* Courage – to be empowered and make informed decisions
* Can Do – a proactive mindset focused on solving problems and improving
* Trust – to be counted on to do the right thing in all relationships
Key Responsibilities
* You'll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:
* Driving vehicles to and from customer locations using GPS and traffic apps
* Handing over vehicles in a friendly, professional manner
* Collecting vehicles and completing electronic forms via iPad
* Cleaning and detailing vehicles inside and out within timeframes
* Following all safety, traffic, and vehicle care protocols
* Working with your branch team to support daily schedules and customer needs
What You'll Bring
* A strong focus on customer service — any industry experience welcome
* Good communication, reliability, and team spirit
* Physically fit and able to wash, clean, and move vehicles safely
* Well-presented and professional in appearance
* Confident using mobile devices or tablets for basic data entry
* Previous driving or vehicle-handling experience is a bonus, not required
Why Join Compass
* Career development – many of our team members have progressed into senior roles across the business
* 12 weeks paid parental leave
* Access to the Employee Assistance Program (EAP) – confidential support when you need it
* Make a Difference Leave – one paid day per year to support a community cause
* Learning and development days to support your growth
* Team-building events and activities to strengthen connection and culture
* Exclusive discounts and offers through our business and HR partners
Ready to Apply?
Click Quick Apply and upload:
Your resume
A short cover letter telling us why this role suits you
We value diversity and encourage applications from people of all backgrounds.
Application Questions
* Do you have experience in customer service or in vehicle logistics?
* Do you have any previous experience as a driver or delivery driver?
* Do you have a valid unrestricted Australian driver's license?
* Do you have any working restrictions in Australia?
* Which best describes your working rights in Australia?
#J-18808-Ljbffr