Duty Manager, Front Office Manager and Housekeeping Manager
We are Accor, a world leader in the hospitality industry represented in 110 countries and over 5,000 hotels globally. We place people at the heart of what we do with more than 300,000 hospitality experts.
Our team is driven by passion for service and achievement beyond limits. We personalise expert solutions to break new ground and reimagine hospitality to inspire new ways to experience the world.
We are seeking full-time Duty Manager, Front Office Manager, and Housekeeping Manager to deliver exceptional guest experiences in Tropical North Queensland - Townsville.
As our next Duty Manager, you will:
* Lead the hotel's day-to-day operations, ensuring smooth and efficient service across the front office.
* Mentor and guide the Front Office team, fostering their growth and skill development in a supportive environment.
* Collaborate with guests, addressing their needs and resolving any challenges that arise promptly and professionally.
* Contribute to roster planning, ensuring proper coverage for all shifts and peak periods.
* Bring authenticity and a positive energy to every shift, creating a welcoming and engaging atmosphere for both guests and team members.
As our next Front Office Manager you will:
* Lead the Front Office team, ensuring high service standards and seamless guest experiences.
* Handle guest and owner concerns effectively, maintaining strong relationships with all stakeholders.
* Manage reservations and revenue strategies to maximise occupancy and profitability.
* Work closely with Housekeeping and Maintenance to ensure smooth room turnarounds and guest satisfaction.
* Train, mentor, and support Front Office team members to uphold service excellence.
* Ensure compliance with privacy regulations and company policies while fostering a positive team culture.
As our next Housekeeping Manager, you will:
* Oversee the daily operations of the entire housekeeping department.
* Implement cleaning standards and foster productivity, motivation, and professional growth among all Housekeeping Team Members.
* Procure cleaning supplies, linens, and other housekeeping-related inventory while managing budgets & controlling expenses.
* Adhere to compliance with chemical safety and Occupational Health & Safety regulations; ensure that all team members follow safety protocols.
* Track labour expenses and productivity relative to occupancy rates, while also conducting daily inspections to assess room cleanliness standards.
Key Qualifications and Experience
* Proven leadership experience within the hospitality industry, ideally across Front Office or Housekeeping operations.
* Strong ability to lead, coach, and develop teams to deliver high-quality guest service and operational efficiency.
* Excellent interpersonal and communication skills, with confidence in resolving guest concerns professionally.
* Sound knowledge of hotel systems (e.g., PMS), operational procedures, and interdepartmental coordination.
* Experience in managing rosters, labour costs, inventory, and budgets in line with occupancy and business needs.
* Strong understanding of compliance requirements, including privacy, OH&S, and chemical safety protocols.
* Organised, proactive, and detail-focused with the ability to prioritise tasks in a fast-paced environment.
Key Location Information
* Townsville, Queensland