BOUT THE ROLE
We are happy to announce the establishing of the Duty-Free stores at Melbourne Airport last June with multiple roles available and a variety of shifts! In this opportunity, we are looking Tour Group Specialists to create and manage sales and gross profit growth by providing excellent customer service, maximizing profits within the Lotte Duty Free business through up-selling and add on sales. This role will engage with all customers with a primary focus on Tour Groups when they are in the store.
THIS ROLE WILL SEE YOU:
* Complete activities and actively support and promote initiatives to create and grow sales in the PRC (People Republic of China) Tour Group market.
* To assist in building and maintaining good relationships with PRC tour group leaders.
* Use expert knowledge to identify our passenger / customers’ needs and complement with suitable products.
* Develop a good understanding of products that appeal to PRC Tour Group customers and their buying preferences.
* To be aware of and achieve sales budgets on a daily, weekly and monthly basis.
* Be proactive and creative about approaching customers and up-sell to all customers wherever possible.
* Be aware of competitor activity, including other duty free outlets and domestic stores.
* Practise good housekeeping in accordance with Lotte Duty Free policy to maintain high standards.
* Know and understand the product range.
* Know and understand all current promotional activities and able to communicate this clearly to customers in order to maximise sales opportunity.
* Re-stock shelves to maintain good stock levels at all times. All stock on display must be presented in the best possible manner on shelves that are as clean and tidy as possible.
YOUR KEY ACCOUNTABILITIES WILL BE:
* Ensuring that at all times a friendly, professional and ethical standard of service is provided to our customers
* Successful relationship and resolution of issues with Internal and External customers
* Ensure that at all times there are accurate and up-to-date records of sales, returns and issues related to Customer Services.
* Action warranty repairs in a timely fashion.
WHO ARE YOU?
Essential:
* Fluent in Mandarin and English
* Demonstrable experience of providing exceptional customer service.
* Ability to communicate fluently (verbal and written) in English and Mandarin
* Proven, track record of achieving successful sales, in a high volume, fast paced environment.
* A reasonable level of physical fitness, as manual handling/heavy lifting will be involved
* Demonstrable high standard of personal presentation
* Demonstrable ability to be punctual
* Demonstrable knowledge and experience of retail/customer service operations.
* Strong numerical ability.
* A strong sense of urgency at all times
* Demonstrable proactive approach to all work tasks
* Ability to manage various competing priorities and ability to assess and resolve basic problems
* Demonstrated ability to work well and effectively as part of a team
* Strong interpersonal skills, including verbal communication
Desirable:
* Knowledge of and/or experience with Tour Groups and Tour Companies
* Knowledge of and/or experience in using Chinese social media
* Knowledge / experience of international brands and a diverse range of products
* Experience of working in the duty free environment or luxury retail
* Have current Responsible Service of Alcohol (RSA) certification
* Strong interpersonal skills, including written communication
ABOUT US
The world of Lotte Duty Free is like no other, and at its core is a team passionate about showcasing the world’s most exclusive luxury beauty, fragrance and cosmetic brands. Our stores provide our customers with an exclusive shopping experience that cannot be found anywhere else!
Lotte is set to rapidly expand, and now is the time to join our team and work in one of the world’s most unique and exciting retailer environments. Was established in 1980 and we hold the title of the world’s third largest duty free retailer, operating 20 duty free stores, across 11 international airports, in seven international locations, including Australia, USA, Japan, Korea, New Zealand, Thailand and Vietnam.
This is an amazing opportunity to join a growing global retailer with strong values and a commitment to its team, and offers you the chance to make a genuine contribution to the Lotte success story!
WHAT WE CAN OFFER YOU
In addition to an attractive salary, you will have access to our personalised employee benefits program, as well as amazing pop-up product sales not found in any other industry and in-store discounts in our duty free locations.
Lotte provide a professional but casual working environment, and believe in rewarding team members for individual and team success. We offer a supportive culture, and are always open to presenting development opportunities to our team.
If this excites you, we want to meet you! Now is the time to join our friendly, fun & diverse team and join our growth journey.