Coinstash Brisbane City, Queensland, AustraliaAccount ExecutiveCoinstash Brisbane City, Queensland, AustraliaCompany Overview: Coinstash is one of Australia's highest-rated cryptocurrency exchanges. Since our inception in 2017, we have helped over 40,000 customers trade more than $300 million in cryptocurrency. Guided by our slogan “Built by investors, for investors,” we aim to bridge the gap between traditional finance and the crypto world, offering seamless, end-to-end crypto investment solutions.Job Summary: The Account Executive will play a critical role in supporting our most valued clients and driving customer satisfaction and retention. Working under the Head of Sales and alongside the Sales Executives, this role will focus on nurturing relationships with VIP and high-net-worth clients, providing tailored solutions, and ensuring a superior client experience. This is an excellent opportunity for someone passionate about client success, financial services, and cryptocurrency, with the potential for career growth within our dynamic and fast-evolving company.Key Responsibilities:Client Relationship ManagementServe as a primary point of contact for high-value clients, delivering personalised service and building long-term relationships.Understand clients’ unique needs, providing tailored cryptocurrency and investment solutions.Proactively address client inquiries, resolve issues promptly, and maintain high client satisfaction.Support the sales team in managing and expanding the VIP client portfolio.Identify opportunities for upselling and cross-selling Coinstash’s products and services.Collaborate with internal teams to develop customised proposals for clients.Assist in creating and refining strategies to target potential high-value clients and increase client acquisition.Client Engagement & EducationEducate clients on blockchain technology, cryptocurrency trends, and the Coinstash platform.Host webinars, events, and one-on-one sessions to deepen client knowledge and engagement.Act as a trusted key opinion leader, ensuring clients are informed about market opportunities and risks.Work closely with the Sales Executive to ensure alignment in client acquisition and retention strategies.Collaborate with the Marketing, Partnerships, and Customer Success teams to enhance the client experience.Provide insights and feedback to internal teams to improve products, services, and processes.Performance MonitoringWork with the accounts team to track and report on client satisfaction metrics, retention rates, and revenue contributions from VIP clients.Maintain accurate records of client interactions, preferences, and feedback.Qualifications:5+ years of experience in account management, sales, or client services within financial services or a related industry or a relevant university degree.Strong understanding of blockchain technology, cryptocurrency, and investment principles.Proven ability to build and maintain relationships with high-net-worth clients.Exceptional communication, interpersonal, and problem-solving skills.High level of organisation, attention to detail, and a client-first mindset.Self-starter with the ability to work independently and as part of a team.What We Offer:Competitive salary with performance-based incentives.Opportunity to work with a passionate, innovative team at the forefront of cryptocurrency and financial services.Continuous professional development and learning opportunities.Career growth potential in a rapidly expanding company.Supportive company culture focused on collaboration, innovation, and success.Join us at Coinstash as we redefine the financial services landscape and help our clients achieve their investment goals in the exciting world of cryptocurrency.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionSales and Business Development
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