Client Services Scheduling Specialist - Immediate Start
Nurse Next Door is a national home care provider. Our Care Services Team plays a critical role in answering inbound calls, managing client inquiries, and coordinating client and employee schedules from all over Australia.
With the purpose of “Making Lives Better”, Nurse Next Door is passionate about making a difference in the lives of the people we serve.
Our Care Services Team is located in our office in Hawthorn, Victoria, and operates 24 hours a day, 7 days a week.
We are currently recruiting for experienced Customer Service Specialists who are available to work on a full-time basis working 5 days onsite in our Hawthorn Office.
Shift times include:
- 2pm - 10pm (with weekends and public holidays) - Mon to Fri for training and a view to go Tue-Sat ongoing.
- 2pm - 10pm Mon to Fri (with public holidays)
If you love providing “Wow Customer Experience” and like working with a team of like-minded people, then this role is for you. Please Note: this is an office-based role.
Requirements
A strong ability to focus on details
Strong problem-solving skills to fill client schedules both long-term and short term
Strong computing skills to ensure all essential information is gathered, documented, and properly communicated
Multitasking client and caregiver inquiries and follow-ups via email and phone
Holistically engage and listen to the caller to gather essential information to determine the needs
Represent the Nurse Next Door brand and provide exceptional care and education for prospective clients and their families over the phone
Qualities
You love providing exceptional customer service and exceeding customer expectations
You have exceptional written and verbal communication skills
You are process-driven and love following systems
Interpersonal skills through active listening and compassion to the caller
You thrive in a busy environment, and short deadlines don't phase you
Solution-oriented individual not afraid to ask questions
What We Offer
Our people promise! We want to be the next step in your career and provide opportunities for career growth and progression
An award-winning culture recognised for being disruptive and innovative within the healthcare space
We value and appreciate the fact that you care
We'll guide you while also giving you the prospect to thrive on your own two feet
We celebrate and recognise every achievement, no matter big or small
Nurse Next Door home care matches trusted, qualified, local nurses and caregivers to your needs, supporting Australians to maintain their independence in their own home, on their own terms.
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📌 Client Services Scheduling Specialist - Immediate Start
🏢 Nurse Next Door
📍 Melbourne