Service Desk Team Lead
Location: Ringwood, Hampshire
Salary: £27k – £29k DOE + Benefits + Company Profit Share
Hours: 37.5 hours per week
The Role
* Our client is looking for a Service Desk Team Lead to help them deliver outstanding service to their customers.
* You will be managing the incident and request lifecycle.
* Assist with operational Service Desk cover during busy periods.
* Identifying and reporting escalations and major incidents.
* Monitoring and reporting of service desk activity.
* Feeding in new and innovative ideas.
* Managing a team of Service Desk Technicians.
Skills and Experience
To succeed in this role, you will need knowledge of utilising ITIL v3/v4 best practice as well as experience within an IT customer service environment.
* Accountability and responsibility for your workload.
* Helpful and approachable attitude.
* Excellent time management skills.
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