Are you looking to join an elite eCommerce Growth Agency with a strong culture and a real progression path?
We hope so.
And if you're the Retention Strategist A-Player we're looking for... we'll do exceptional work together.
This is a fully remote role.
We are the US & Australia's premiere eCommerce Growth Agency and a Premium Klaviyo, Google + Meta Partner, working with elite DTC brands across North America and Australia. In the last three years we've grown into a 90+ person global team and picked up awards along the way:
* Anthill's Top 100 Coolest Companies
* AFR 100 Fast Starters
* Top 100 Young Entrepreneurs
* Finalists for multiple growth awards
Our reputation was built on world-class social advertising.
Our future is built on multi-channel growth, and Retention (Email/SMS) is now a critical engine in our Growth Model.
We partner with amazing eCommerce brands like Mister Zimi, July, Silly George, Geedup, Swankaposh, Alpha Lion, and dozens more.
We're growing fast — and Retention is becoming one of the most strategically important teams inside the agency.
What We're Looking For
With a focus across Fashion, Apparel, Beauty, Health, Jewelry, and Lifestyle brands — we're searching for a Retention Strategist who isn't just a Klaviyo operator, but a true growth partner.
Someone who can:
* Improve LTV, not just "run flows"
* Improve repeat demand and customer value
* Spot problems before they happen (deliverability, list decay, TTSO, revenue mix)
* Bring commercial clarity to every meeting
* Run tests with a real hypothesis and success metric
* And document results into "Braggable Wins" that fuel agency authority
If you only want to "send campaigns," this job is not for you.
If you want to grow brands, you'll love this.
Why This Role Matters
We're evolving from a channel-based agency → a profit & lifecycle growth partner.
Your role is to turn lifecycle marketing into:
* Increased customer lifetime value
* Faster repeat purchases
* Stronger contribution margin
* Support for paid acquisition scale
* Profit stability for our clients
You are not an isolated channel.
You are part of the client's growth engine.
What You Will Do:
Lifecycle Strategy & Execution
* Build, optimize, and scale email/SMS flows and campaigns
* Design post-purchase and LTV journeys that drive true repeat demand
* Manage segmentation, behavioral triggers, predictive audiences
* Maintain balanced flow vs campaign revenue share
* Maintain list health & deliverability (non-negotiable expectation)
Data Analysis & Commercial Insight
* Analyze performance across Klaviyo, Shopify, and Hiro Analytics
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