The roster for this role is:
* Monday, 9.15am – 4.00pm
* Tuesday - Friday, 9.30am – 4.00pm
What is a Multi Channel Branch?
Our branches serve customers through a variety of different means.
* Prior to 2.00pm Monday - Friday; our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.
* 2.00pm - 4.00pm: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:
* Assist customers with general banking transactions, answering questions and queries
* Build a personal connection with customers through meaningful conversations face to face and through our direct channels
* Work with customers to use our in-branch technology and digital banking options
* Complete Financial Health Checks to assess customers' financial needs
* Process applications for personal loans, credit cards and associated products
* Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
* Be provided with continuous training and development to support your career aspirations
We're interested in hearing from people who have:
* A passion for delivering outstanding customer service with every interaction
* The ability to have great conversations and confidence to ask challenging questions
* Problem solving attitude and curiosity in finding the right solutions
* An open approach to learning new things and goal oriented
* An ability to work collaboratively as a team to deliver a seamless customer experience
Don't wait, apply today!
Aboriginal &/or Torres Strait Islander people encouraged to apply!