* Manage and accept bookings and changes from all operations coordinated through Centre and where necessary arrange reliefs.
* Allocate and schedule crews and tugs in accordance with relevant enterprise agreements and operating procedures
* Effectively communicate with customers, crew and authorities on all booking requests and changes
* Perform data entry of all booking information into relevant systems for invoicing purpose
* Record usage of crew for tug bookings and prepare information for payroll purposes
* Assist the local management team with adhoc duties as required
Skills
To be considered for this role you will have:
* Excellent communications skills with demonstrated ability to build strong relationships with internal and external stakeholders
* Ability to work under pressure, particularly in emergency situations
* A strong degree of initiative and the ability to work with minimal supervision
* Intermediate skills in MS Office including Outlook, Word and Excel
* Availability to work 12-hour shifts on a roster that consists of days, nights, weekends and public holidays
It would also be beneficial if you have:
* Experience in an operation Centre in a similar industry is highly desirable
* Experience in the maritime or logistics industry
* Experience in interpreting and working in accordance with enterprise agreements
* Previous experience in Maritime or scheduling role is preferred
* Excellent computer, multitasking and time management skills, efficient in Microsoft Office applications and professional.
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