**Your Role**:
Working with the Leadership and Management team this role will see you provide day-to-day leadership and technical mentoring to your team ensuring the delivery of a cost effective, professional and customer focused claims service, while developing staff and implementing quality initiatives. This role has a significant focus on leadership, customer service and continuous improvement.
**You will add value to Gallagher Bassett across the following**:
- Manage the day to day operations of the Liability Claims team
- Lead and motivate the Liability Claims team
- Set priorities and plan workload of the team
- Review staff performance and provide training and coaching where required
- Build and develop strong working relationships with our Clients
- Preparing management reports
- Manage daily workflow in order to maintain client service standards - Internal and External
- Provide escalation point to team following complaints and/or technical queries
- Attendance at stakeholder meetings/conferences/phone calls when required
**We're interested in hearing from people who possess**:
- At least 5 years of Claims experience in public liability and/or professional indemnity Industry specific ANZIIF qualifications (desirable)
- Desired: strong technical expertise in Products Liability and/or Processional Indemnity claims handling
- 2 years' leading and/or mentoring experience;
- Experience in relationship building and stakeholder management;
- High level interpersonal skills;
- Strong business acumen;
- Experience in achieving business targets;
- Negotiation skills;
- Coaching and mentoring skills;
- Tertiary qualifications in an appropriate discipline and/or demonstrated experience in a similar role and
- Liability Claims Management / General Insurance principles
**If you live our values and demonstrate the people capabilities, we can not only offer you great career opportunities, but on a day to day you'll experience the following**:
- Attractive remuneration packaging & Flexible work arrangements - including WFH
- Paid Parental Leave
- Excellent Working Environment - friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development;
- Service recognition awards; and
- Employee assistance program for yourself and immediate family members.
**A brief overview on GB**:
Gallagher Bassett is Australia's largest Third-Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.
Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1000 staff.
GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance!
**To apply**:
To be considered for this opportunity you must have right to live and work in Australia when applying.
Agency applicants will not be considered for this position.
**GB is continuing to welcome new team members Australia-wide in a safe way during the COVID-19 Pandemic, prioritizing the wellbeing and safety of our people during this challenging time. Through digital onboarding and training, we are able to offer all team members connectedness and a sense of belonging to their team while working remotely.**
Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant