Business Analyst
Corporate Services | Technology Services | Permanent full-time
About the role
Reporting to the Manager – Business Systems, this role partners closely with stakeholders across the business to understand needs, analyse processes, and translate requirements into practical, value-driven technology solutions.
You will work across both strategic initiatives and continuous improvement activities, acting as a trusted connection between business users and delivery teams.
Brightwater can offer you
* A lucrative base salary plus super and the ability to salary package up to $18,550 annually
* Our unique staff benefits program, including access to BrightwaterPlus which gives you discounts with over 370 retailers and heavily discounted gym membership with access to 65 facilities across Perth
* State of the art working space with an onsite café, free parking and staff gym!
* Hybrid working options, promoting a healthy work life balance.
Key responsibilities
* Act as a primary liaison between business stakeholders, technology teams and vendors
* Analyse current ("as-is") processes and design improved future-state ("to-be") solutions
* Elicit, document and manage functional and non-functional requirements, user stories and acceptance criteria
* Develop high-quality artefacts including process maps, workflows, use cases and specifications
* Support solution delivery through UAT planning, validation and issue resolution
* Contribute to change management, training and transition-to-operations activities
* Monitor post-implementation outcomes and identify opportunities for continuous improvement
* Ensure alignment with governance frameworks, policies and organisational values
About you
You're an analytical and collaborative Business Analyst who enjoys working with diverse stakeholders and turning complexity into clarity. You're confident influencing outcomes and passionate about improving systems and processes that support meaningful services.
You'll bring
* Tertiary qualification in IT, Business or a related field (highly desirable)
* Proven experience in business analysis within a complex organisational environment
* Strong understanding of business systems, applications and reporting environmentsExperience translating business needs into clear, actionable requirements
* Excellent communication and stakeholder engagement skills
* Strong analytical, problem-solving and documentation capability
* Ability to manage priorities, meet deadlines and thrive in a changing environment
* Experience in aged care, disability, community services or a related sector (desirable)
* Current WA 'C' Class Driver's Licence and National Police Clearance
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