OverviewJoin to apply for the Senior Client Success Manager role at News Corp Australia.We're on the hunt for an experienced Senior Client Success Manager to join the Xtend Client Success team and drive deep client relationships with top performance marketing accounts.
This role involves helping customers achieve their business goals through multichannel digital marketing strategy and optimisation.What you'll doLead end-to-end implementation and strategy for high-value digital campaigns, ensuring every touchpoint delivers value and aligns with client objectivesOversee sales order validation, lead strategic onboarding sessions, and coordinate cross-functional campaign fulfilment with precisionOwn the client relationship, serving as the primary point of contact and strategic advisor for enterprise clients, building trust and ensuring long-term retentionMaintain reporting cadence, communication, and strategic reviews—analysing and presenting performance insights based on platform data, key insights and optimisation recommendations, and ROI narratives tailored to business outcomesDrive proactive performance management in collaboration with the Xtend Digital Trading team, identifying opportunities for optimisation and risk mitigation earlyDesign and execute account growth strategies, identifying expansion opportunities and incremental revenue streams through upselling and cross-functional collaborationPartner closely with internal stakeholders to continuously evolve best practices in enterprise customer management, campaign execution, and cross-team communicationProvide leadership to the broader Client Success team—coaching on digital marketing strategy, client engagement, and effective communication of campaign impactSupport the Client Success Lead in talent development across all team members including onboarding and individual development plansChampion business process improvement and operational efficiency; contribute market insights that help shape the product roadmap and service evolutionWho you areExperience working in a digital marketing agency, with expertise in performance channels such as SEM, Paid Social, and Programmatic (preferred)Deep knowledge of market trends, competition, and customer needs, with the ability to translate insights into actionable strategiesExtensive experience managing complex client relationships, delivering exceptional service, and fostering trustProven ability to develop media strategy, analyse market opportunities, and create compelling proposalsConfident in delivering persuasive presentations and negotiating favourable terms that benefit both clients and the business; strong presentation skills with experience with CMO level and Business Owner audiencesWhy join usXtend is part of News Corp Australia and provides access to a full funnel media across the full scale of NCA's product offeringThis role will be the 2IC to the Client Success Lead, with future career progression opportunities inside Xtend and across NCABe part of a passionate team that values creativity, collaboration, and innovation, backed by one of Australia's best Digital Trading teamsWork with key clients with national footprints across diverse industries, helping them achieve their business goalsEnjoy a fast-paced, rewarding environment where your contributions make a real impactAccess ongoing career development opportunities to grow your career, backed by NCA's capability and learning divisionNews BenefitsExclusively ours - Access to publications and products from across the News Corp familyHealth & wellbeing - Advice, support and facilities for healthy minds and bodies (including an onsite gym at our Adelaide, Brisbane & Sydney offices)Time off - News offers a range of leave options to support your personal needs and moments that matter in life: Parental leave, Birthday leave, Volunteer leave, Career break and Compassionate leaveHelping you grow - Development opportunities (including diversity and inclusion-focused education series) and recognitionFinancial wellbeing - Support on making the most of your moneyPerks & discounts - Exclusive offers across a range of products and servicesGiving back - Make a difference to our communitiesWorkplace Inclusion and facilities – Engage with your passions through various employee-resource groups and accessibility to multi-faith quiet rooms and parents' roomsWho are we?
We are Australia's most impactful media group.
Together, we inform, advocate and inspire all Australians, for a better Australia.
With over 150 brands across news, sport and lifestyle, News Corp Australia is trusted by millions to provide information and inspiration.
We offer a fast-paced environment that encourages individuals to take control of their future and challenge themselves in ever-changing fields.
In February 2025, News Corp Australia's National Client Partnerships Team was named Sales Team of the Year at the 2024 AdNews Agency of the Year Awards.What's next?
Apply now or for more information on careers at News Corp Australia visit Commitment to Diversity, Equity and InclusionWe know that diversity strengthens our teams and newsrooms as we seek to tell stories that represent the diverse communities of Australia that we serve.
We encourage people of all ages, backgrounds, races, cultures, religions, sexual orientations, abilities and gender identities to apply.
Inclusion is important to us and we want everyone at News to bring their whole-selves to work.
If you require any accommodations or adjustments throughout the recruitment process, or would like to outline which pronouns you prefer, please feel free to let us know.
For more information regarding Diversity, Equity and Inclusion at NewsCorp Australia please visit the DEI section of Partnerships
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📌 Senior Client Success Manager
🏢 News Corp Australia
📍 New South Wales