Join a South Australian Government Department to provide essential services to the community.
Your new company
You will be joining a dynamic government organisation committed to delivering accessible, high‑quality services to the community. This role offers meaningful work, supportive leadership and the chance to positively impact people navigating complex or sensitive circumstances.
Your new role
As a Customer Case Officer, you will be responsible for managing applications from lodgement through to completion. You will provide customer support across multiple channels, ensuring enquiries are handled with professionalism, accuracy and empathy—particularly for individuals experiencing vulnerability.
Key responsibilities include:
* Managing a portfolio of cases and maintaining accurate, up‑to‑date records
* Providing clear, supportive assistance to clients across phone, email and face‑to‑face channels
* Assisting applicants who require help completing documentation or lodging applications
* Preparing correspondence, case notes and reports
* Coordinating communication and logistics between stakeholders
* Ensuring compliance with organisational policies and legislative requirements
What you'll need to succeed
We are seeking a confident and detail‑oriented professional who can manage competing priorities in a fast‑paced environment.
Highly desirable experience:
* Experience working with vulnerable people (e.g., community services, housing, health, social support, legal assistance)
* Property industry experience, particularly in roles requiring complex customer interaction
You will also demonstrate:
* Strong written and verbal communication skills
* Ability to interpret and apply policies, guidelines or legislation
* High accuracy and attention to detail in managing case information
* Sound judgement and confidence handling sensitive or complex enquiries
* Strong systems capability and the ability to learn a unique, internal customer‑facing system quickly
* Proficiency with case management platforms and Microsoft Office
What you'll get in return
* Competitive hourly rate of $43 + super
* Strong likelihood of extension
* Supportive, collaborative team culture
* The chance to contribute to meaningful, community‑focused outcomes
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to Nicola Cowan, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.