Senior Claims Specialist Role
This key position is responsible for managing complex Retail Income Protection claims and delivering high-quality outcomes for customers.
The ideal candidate will have a minimum of 1-2 years' experience in Life Insurance senior claims management, with strong analytical and problem-solving skills.
A strong focus on proactive customer service, compliance, and continuous knowledge development is essential.
Responsibilities:
* Manage complex claims to ensure timely resolution and high customer satisfaction.
* Maintain up-to-date knowledge of life insurance policies, regulatory requirements, and industry developments.
* Collaborate with the team to develop best practices in claims handling and contribute to quality assurance initiatives.
* Support process improvement projects to enhance efficiency and effectiveness.
Requirements:
* Minimum 1-2 years' experience in Life Insurance senior claims management.
* Excellent analytical and problem-solving skills.
* Strong commitment to delivering proactive, high-quality customer service.
TAL values diversity, inclusion, and employee well-being. We welcome applications from individuals with diverse experiences and perspectives.