Responsibilities
- Lead national accounts and have full accountability on Coles and Aldi
- Develop and maintain strong customer relationships with National key decision-makers of the major National Accounts to understand their needs and requirements.
- Manage customer relationships and maintain constant communication with the National Category Buyers.
- Collaboratively develop and implement category strategies with the customer, track financials and key deliverables.
- Consistently review the current plan and financial metrics, and prioritise the requirements based on risks and opportunities to meet the annual financial budget.
- Prepare monthly and quarterly reporting and conduct comprehensive account reviews with each account, including pricing, rebates, category range reviews, product launches and promotions, setting prices for new products and updating Terms & Conditions.
- Communicate account updates and support state account managers in the execution of customer strategies.
- Coach and mentor account managers nationally to deliver a tailored customer experience to each key account and support the account strategy.
- Solve problems for customers by acting as the interface between the customer and internal stakeholders, providing excellent customer service and developing innovative and tailored solutions.
- Develop strong cross-functional working relationships across the business to execute strategy and ensure customer needs are met and exceeded.
Qualifications
- Must come with Consumer Goods or FMCG experience
- You are operating at a National Account Manager level
- Experience managing Woolworths is extremely advantageous - open to Coles experience also
- Strong commercial acumen, you can utilise data to make better business decisions
- Clear progression opportunities and development plans
- Be part of organisation who is growing significantly through exciting acquisitions and innovation
- Adaptable working environment with a strong collaborative culture
- Work directly with SLT
Seniority level
- Mid-Senior level
Employment type
- Full-time
Industries
- Manufacturing, Personal Care Product Manufacturing, and Food and Beverage Manufacturing
Location: Melbourne, Victoria, Australia
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📌 National Account Manager (Coles)
🏢 Connect APAC
📍 Melbourne